location and views

many things: price, no services in the night, old beds, 30 euros for a breakfast, which is not the best one by far!!!

Staff, very helpful. Cleanliness. Location.

Rained for 2 days, no fault of the hotel.

Location

Air conditioning not working , staff very unorganized, Steps which we had to carry our suitcases and babies pram up and down with no assistance. My mum arranged a birthday breakfast for my 30th birthday and they completely mixed the entire thing up and gave us the buffet.

Great location. Everything was very clean and spacious. Staff couldn't have been nicer. The Maid did an excellent job. The Pool was very clean.

We were on the top floor (4th) and the generator was directly above us. This was particularly noisy at night when we were trying to sleep.

lovely location, due to covid some close shops closed, and pubs and restaurants............maybe hotels need to change their thinking in this area..............provide basic shop on site...........bread, milk , water, oj, rolls, papers, fruit, sun cream, minerals, 7up and coke, sugar, irish butter................................limited hours...............10am to 12 noon..........................evenings 5pm to 7pm......... dinner should be offered............quality menu..............good prices...............friendly staff...........some staff in sc.........rude and abrupt, not hotels problem, but good food with friendly staff could do well??.........reception staff lovely, male and female..........one lady caught the eye.............super lovely and friendly.............................

shower was bit too small.................too narrow...................water has serious and dangerous fluctuation problems..............hot to cold, cold to hot to over hot in a minute........................dangerous................law suit will follow unless real plumbing company is brought in to sort out this problem..................needs help asap....................towels should be bigger..........and better quality for price range charged....................sink did not have hot water, another problem............more tv stations please........in english...............sky movies.......??..........................

location and cleanliness

Convenient location within walking distance of all the amenities - probably the best situated in Puerto Rico Exceptional service. The clientele when we stayed (Feb half term) were mostly older so the pool area was quiet and we often had the pool to ourselves. We were the only family with kids who weren’t toddlers/babies or teenagers. Would recommend a room on the ground floor overlooking the pool area so you can run in and out especially if you’ve got kids.

Some of the decor is dated and the finishes a bit tired but aesthetics didn’t take away from our enjoyment.

location and rooms

children’s pool was freezing! mosaic tiles were broken, not good

All staff were extremely friendly helpful at all time. But Stefan at check out was not cortius to us

Every thing excellent, but it was disappointing the bar was not open in the evening to enjoy a drink in the seated area out the back.

Staff VERY Helpful, Room VERY Clean, Beds VERY Comfortable.

Room layout was a bit backwards, might just be the floor we were on (3rd) but themain door opened into the bedroom so you need to be slick when the maid is about.........

10/10 location spot on

Quiet and comfortable

Nothing

Breakfasts much better than last visit two years ago

Umbrellas around pool were in wrong position to provide shade.