Very clean and quiet

Everything was good

Was it great and elyas was an amazing host helpful and so kind

Extremely Beautiful Riad with a city view from balcony. Amazing breakfast. We were upgraded to a beautiful suit, thanks to the property manager who was very nice to offered us a late checkout as well.

There was something strange. When we (me and my wife and son) arrived we were offered some welcome tea for both. 3 plates were put for snacks and then the person served only one cookie and left with other two plates. And I saw another family (local) who were served tea and snacks many times and were treated differently.

Staff was friendly - Saad was amazing and very consciencsous about us as guest. The location and food were good as well. The first floor areas (reception, dining areas, pool, etc) were very well done and upkeep was good. Staff serviced us tea and cookies upon arrival. Room service for breakfast was overflowing with food.

Main issue: You are ultimately paying for the location. This property is listed as a 5 star but the room we stayed in (The royal suit) was not kept up well. It lacked the attention to details and upkeep you would expect from a 5 star: Tile on floors lifted off when walking barefoot, bedside tables were cheap wood that were not solid at all and had dirty cloth coverings on them. Both TV remotes were damaged and we had no instructions on how to use them since they were on satellite. Bathroom in our room was on another floor which wasn't ideal but these are old homes. Shower was interesting but also not maintained as the holder was broken. Light fixture in the staircase to the bathroom was also had broken stain glass....but worked. Silly things like a loose door handle, etc. Minor staff issues - lack of information: how to get help with the luggage when arriving (we dragged our bags up numerous stairs cases), needed to ask for wifi info, breakfast time, etc. When we checked out, they were awesome to bring us breakfast early and assist with bags Overall I think this property could be much better and improved guest experiences but they need some room maintenance and pay attention to the details (possibly new furniture, extra cleaning, etc). I would rate the main guest areas a 5 star but rooms a 3 star. Again, you are paying for location.