Wspaniała obsługa, śniadanie w pokoju, śniadanie na tarasie. Wszystko co sobie zażyczyłam było bez problemu załatwione. Wygodnie, czysto, pysznie.

El personal molt simpàtic, instal·lacions netes, un bon esmorzar, centric. És molt bona opció.

Calme, zen, joli, très bon accueil !

Pas de fenêtre qui s’ouvre dans la chambre !

Ubicación muy céntrica aunque las calles son estrechas y oscuras. Cuando te fijas te das cuenta que hay cámaras por todas las callejuelas de Marrakech, quizás por eso te sientes seguro. Suite Deluxe muy grande y cómoda. La cama confortable. Desayuno increíble, típico marroquí. Todo servido con cerámica y latón . Muy bonito. Personal amable y muy atento. Discreto y servicial.

Cannot fault the staff or the quality of service at this Riad. Nothing was too much trouble. It is kept very clean and the room cleaning service is excellent. Breakfast is very relaxed being served between 9-11am. Fruit salad, yoghurt, breads, cakes, conserve, freshly squeezed orange juice, coffee or tea. I am Coeliac and I was catered for with my own morning bread, although i went off it after a couple of days just due to repetition and opted for omelettes instead which were delicious. The Riad itself is very well presented and decorated. It is very traditional with some quirky additions like buddha statues - some great furniture We did not choose to utilise the hammam or spa at the Riad as the respective rooms were very small, preferring to visit a dedicated facility - so i cannot comment on the quality of treatments. We ate at the Riad Once - having a traditional chicken tagine - this was simply and traditionally flavoured - tasty and enjoyable. There is no menu, just have a chat with the manager Mr Kalif or Issa (may have spelt wrong) the night manager and discuss what is available. Listen to their recommendations on shopping or restaurants - it will probably be the only place you will be given genuine advice without there being an ulterior motive (if you are used to travelling in such countries you will know what i mean) There is a roof terrace with day beds a shower and a jacuzzi - do not expect this to be hot - it is cold. We welcomed this, but another guest did not - i cannot imagine why in 36 degrees you would not want to cool off but everyone is different. It is a 5 min walk or 10 min slow amble to the square and souks or equally to the palace. You are literally right by a taxi rank 2 min walk, so its location is the best i have had to date. The rooms are lovely, we did have to change room (see below) but the second room the bed was actually more comfortable and it had a chilled floor - amazing. Each room has AC. It has a TV but these do not work.

OK - so this is not a criticism per say, but just honest reporting. The AC in our room (on the top floor) was not working properly and for the whole time we were there there were workmen on the roof above banging and knocking, which was maddening. OK we could have been out all day, but this is our 3rd time in Marrakech and it was as much about chilling in the Riad as being out, we were there for 7 days. We were kept out of our room for a whole day while they dismantled the bathroom unit, only to be told it was finished at 6pm, then finding out it still didn't work and having to change rooms. - pack up and unpack. We should have just been moved that morning really. The first day we went on the roof terrace and there were no umbrellas. They soon arrived but 2 of the 3 bases were broken, so as we were laying on our loungers 2 workmen were angle grinding, banging and arc welding 2 bases back together within 3 metres of us. This is not forgivable really. These should have been taken away and fixed somewhere else. I work in construction so I spent pretty much most of the week being subjected to just more building work noise. I genuinely think they do not realise about the impact of noise or that some guests need some quiet escapism at the Riad - and this should be sacred. One last thing, every morning until 11am there was a scooter parked in the beautiful Riad courtyard right next to the lovely plunge pool - I did not enjoy having breakfast feeling like i was in a car park. This should not be allowed. If they could take these advisories on board - it should achieve 5 stars for its grade.

Riad très charmant, avec belle décoration. Le petit déjeuner est bon, mais pas vraiment varié. Les personnels sont juste adorables, tous au petit soin et avec le sourire.

Le jacuzzi n’est pas réinstallé après le sinistre. Il n’y avait aucune information à ce sujet. Il est placé dans une rue très calme, au premier moment peut être effrayant, mais il n’y a pas de danger. J’ai rentré plusieurs fois tard et aucun soucis. Petit déjeuner peut être un peu plus varié, mais il est bon.

The riad was beautiful the decor. The staff made you feel comfortable. The place was peaceful

The jacuzzi was a let down..it said on advert it was available..when it wasnt

Beyond my expectations. An absolute dream - the staff was very friendly and helpful. Felt like home the minute I walked thru the doors. Highly recommend Riad Flam & Spa - will stay again Location was very close to all the markets - walking distance to many places.

Wish they had a refrigerator in the room to keep your water and soft drinks cold

There are no words to express the warm hospitality of all the staff. They make you feel welcome and well taken care of even before you land in Marrakesh. They organised a transfer from the airport with an Italian speaking driver, they put petals on the floor for my mum’s birthday. The breakfast is varied and delicious, the dinner typical and absolutely to try, the massage a must. The Riad is an oasis of tranquility from the hustle and bustle of the busy streets of the medina and is just 10 mins away from the main square. We will always take with us your warm smiles, your friendly manners in un unforgettable beautiful Marrakesh. Thank you for making our stay one to remember. Loads of love from Italy.

The Wi-Fi is sometimes not very powerful inside the room but not a problem outside in the garden. But this is a blessing because it is a holiday and everyone should RELAX!!! Make the most of this gorgeous place and staff.

Fantastic ryad that exemplifies how you should stay in Marrakech. Beautiful courtyard. Great rooftop area to lounge in the sun. Attentive staff who go out of their way to make sure you are well cared for. Nothing is too much. Location not too bad - just ten to fifteen minutes walk into the centre of the medina.

Rooftop pool is small -slightly bigger than a jacuzzi - and cold.

great location, just far enough away from the main square about 10 min walk. the staff were first rate and facilities second to none. reward yourself and book here on your trip to Marrakech

Riad Flam was superb, in a great location, great rooms, very clean and overall a lovely comfortable stay. All staff were very friendly and helpful, especially Issam who helped with ideas of what to do, where to eat and was always on hand to answer any questions.

Location was excellent, very central. We booked two rooms, one was outstanding, the other was not what we had booked and was very disappointing.

Of the two rooms we booked, one privilege suite and one deluxe suite, the deluxe suite was not as advertised and think this was an apartment to accommodate staff or families. It was not worth the rate that was paid and had no amenities such as safe or fridge or toiletries and had no view of the courtyard nor a window. Very disappointing.

Beautifully decorated Riad with ornate cedar and marble, comfortable courtyard cane armchairs and salons for dining, and quality solarium lounges and rooftop spa, makes this an idyllic haven in the middle of Marrakech medina, complete with Hamam, massage room and a restaurant serving delicious Moroccan tagines and cakes, for an all inclusive total relaxing experience. Very well looked after by staff who go beyond mere assistance, they are friendly and attentive and warm hearted.

Anything that wasn’t right was immediately addressed by excellent service

Perfect location close to all the sites and can walk around the area easily and the alley to the riad is lit at night. Staff were very helpful and accomodating and made extra dishes for us at each breakfast and always welcomed us with a smile. Roof terrace was a lovely place to unwind and relax after the busy centre. Rooms were a nice size and it was like a little bubble away from the centre.

Hot tub was out of action, which is a shame as the reason we booked was for a quick dip.

Very Nice Riad - perfekt location - close to everything. excellent service, very friendly staff and very good breakfast. we will be back. Thanks 🙏🏻

nothing

Staff were so welcoming & attentive. Riad Flam made for the perfect stay in a Marrakech, a serene setting to enjoy some peace along side the hustle & bustle of the Medina.

beautiful place spotless rooms and great terrace

stayed twice in different rooms and in one room you could hear birds singing from very early and the other we heard nothing

silence , comfort and spa

nothing

lovely helpful staff. excellent location.

the beers were 7 euros which was a shock. but it doesn’t matter. everything else was great the bedrooms were quite hot at night

Location was great and all of the staff made us feel so welcome! They really went above and beyond to make it an enjoyable and special stay :)

We had a lovely stay at Riad Flam and Spa. The team couldn't have been more welcoming, kind and helpful, huge thanks to them for being such wonderful hosts. The Riad itself is beautiful. Our room was clean, had a lush shower and comfy bed. The breakfast included was simple but yummy and a great start to the day. We also ate one night in the Riad which was delicious!

Honestly, we loved staying here, but if we were being picky, renovations were happening when we were there so there was some noise during our stay and the hot tub was out of use one day as it was being painted. The furniture in our room was a little tired (but all still usable). Please don't let this put you off though!

The property is an absolute charm and very well located (about 15 minutes walk from the main square and a couple of minutes from the Bahia Palace). The staff warmly welcomed us and gently accommodated our requests.Moreover, everyone provided practical information about the city and was always available for any needs or just for a little sweet chat. Breakfast was delicious and served in the indoor salon situated on the ground floor . There is also a beautiful rooftop where one could take advantages of the sun as well as the jacuzzi, when the weather allows it. Our standard room was well heated (underfloor heating) and nicely decorated with a beautiful bathroom furnished with a walk-in shower and all the useful amenities.

The staff went out of their way beyond any reasonable expectation to ensure we had a great visit in Morocco. Beautiful traditional architecture with modern conveniences. Lots of plugs for your chargers and our main floor suite had heated tile floor. Located a five minute walk from the Bahai Palace and 10 minutes from the square. Very nice upper terrace is complimented by intricate traditional woodwork everywhere.

A perfect stay for a few days to explore Marrakesh. The rooms are big and comfortable with an excellent shower. Staff were helpful including excellent restaurant recommendations and local tips! There is a spa available for pre booked treatments. The Hamman and Massage were both excellent. We arrived late and dinner was waiting for us … a good offering of Tagine and Soup … a gentle introduction to Moroccan Food. Very Good Value for an excellent location, Walking distance to everywhere. Friendly Staff. There were works going on at the property but expected as they are new and it is off season. Thank you for a lovely stay.