First the location. It was conveniently located near downtown Edinburgh where I planned most of my sight-seeing. Second, the staff went out of their way to be helpful. Last, the food and bar were great!

Not much to complain about really. I was in need of laundry facilities and they didn't have any. There was a professional launder close by that was pointed out by the concierge, but I couldn't afford the time to relinquish my belongings at that time to take advantage of that.

Location

Buffet breakfast and decor in room

Rien

Ne rentre absolument pas dans les doléances du client

Sehr nettes Personal Vielseitiges leckeres Essen Super Busverbindung in die Stadt Schöne Bar Schöner Außenbereich mit Aussicht

Zimmer war sehr klein und leider gefühlt nicht sauber. Bei geschlossen Fenster unangenehmer Geruch im Zimmer Bad war sauber

Excellent location with fantastic views food was also excellent and the staff could not do enough for you

Could do with a lick of paint but due a major refurbishment in January

Location and parking.

Very, very tired looking. Only good thing was the sheets were clean.

Water pressure was great, 24 hour ché k in, Location

The shower was a step into the bath, shower fan was very noisy whenever used (turn the bathroom light on and fan starts), nó lift in the hotel, breakfast tasted like it had been reheated.

Shame there was no lift as we were on the top floor. Did provide great views over Edinburgh and Fife.

Very comfortable

No lift

Easy to get to city centre. Room was very comfortable. Breakfast was delicious and staff were friendly and helpful.

The reception and bar staff were helpful. The fact we were only staying there for one night.

Booked a deluxe room and was allocated 201. Nothing deluxe about it. A big scrape in the wardrobe which appeared to be missing both doors, stains on the bed headboard and carpet, no mirror in the room, small bedside tables covered in black cloth presumably to hide well used and marked furniture. Only used it for a one night stop over thankfully. Can't recommend and won't be back. Better off in a travel lodge or a Premier inn

It was ok

No lift

Staff were lovely, restaurant good, room very comfortable

No lift, and top floor was incredibly hot!

price on site parking

quality of breakfast dirty windows

location is good for us. our room was away from main building and road; very quiet and comfortable

The food was excellent

Drink was very expensive

The main hotel is lovely

The breakfast is expensive for what you get and wasn't put in the main hotel the room was small

Nothing of this branch of Best Western at least.

Almost everything was out of order. Couple of nights before, they requested to cancel my reservation and mentioned the error in the booking.com's system and the rooms were booked while my booking was confirmed by mistake. Although, i should be wary of it but due to Best Western Brand, i thought to give it another try and i booked it again. The early checkin request was turned down coldly by Jake, although parking was empty and didn't looked like too many cleaning activities going on. But, not an issue, it is totally up to the hotel, so i ignored. Then when i checkedin, there was no lift or at least the supervisor(Jake) didn't guide. When i saw the room, it wasn't properly clean. The window was dirty. Looked like the bed linen wasn't properly placed and the pillow had hair. I haven't seen a double bed like this as well (at-least in recent times). And there were bugs, one bug bit me on the foot. So, i went all the way downstairs to complain for the cleanliness and if there is any spray available for the room to get rid of bugs. The supervisor came with me to the room and instead of speaking some kind words, he said to my face that room is clean, i don't see any bug as window is closed and we have even upgraded the room (if it was upgraded, then what would have been non-upgraded). If you want to cancel then do but no refund. You have no choice and went back. I just picked up my bag and left the hotel merely 15-20 mins after the checkin and went to another hotel. Sometimes good behavior complements missing bits. But the supervisor, Jake Cameron, either lacked hotel & hospitality training or looks like wasn't in a good mood. I have stayed in many hotels and this was the worst experience i have faced. My trust on Best Western Chain is shaky now, which i used before as well in other countries and always experienced good mannered staff & facilities at reasonable costs.

Did not feel safe- had multiple unwanted visitors enter our room in the middle of the night. At 11.30pm when my boyfriend and I were asleep we were woken up to a family of 3 entering our room as they had been given key access. Sleepily I went to the door and told them this was the room we had been allocated and could they leave. once they are gone I lock the door again figuring that would be the last of it. No, ten minutes later, the hotel manager enters the bedroom where we are in pyjamas in bed, without knocking and demands to know what we are doing in the room as he thinks we should not be in there. He is very angry so I sleepily get out of bed to get my phone to show him that we had the booking for the night and tell him my name. He sighs exasperated and then leaves. He does not apologise despite us being paying guests having been disturbed twice now! and we are left feeling unwelcome, anxious and unsafe. In the morning (after a bad nights sleep) I complained to the receptionist who to be fair to her, was very lovely and understanding. She told me that they were very sorry about what had happened, that there had been a mix up with room allocation, that management would contact us to apologise, we would get a full refund and a free stay another night. Whilst this kind of mixup should NOT have happened in an established hotel we were happy to move on with an apology and refund. However, we weren’t even given this. It has been 10 days now and we have had no contact from management, no refund and no compensation whatsoever. Not very impressed.

Breakfast was really good - lots of options. The room was very comfortable and clean. The location was good for our needs and had plenty of parking available.

There are lots of stairs in the property and no lift - we were glad not to have lots of luggage to carry up to our room.

The breakfast was adequate but no fruit available which was disappointing.

No fruit

The location was good and so was the room.

the room was alright but needs decorating breakfast good once it was sorted out that i paid for bed and breakfast we had to pay first morning there the room was clean

Location and comfort of room.

Access to rooms not the easiest - stairs quite steep and corridors very dark in places.