Sunbank House Metro Hotel

Great customer service, great facilities and a great breakfast

Nothing to not like

Everything! The owner was helpful, informative and generally very welcoming. Room, breakfast and location spot on. Will definitely stay again if in the area, the best value for money we have had on our trip. Thank you

Nothing not to like

Spotlessly clean & the staff were extremely friendly and helpful, particularly Graeme. Conveniently situated a short walking distance from the town centre.

N/A

The reception area feels a little dated and does not quite create the four-star first impression one might expect. On arrival, we carried our own luggage to the room and had to find our way there ourselves. While neither of these points is a major issue, they do detract from the overall guest experience. I have always believed that you never get a second chance to make a first impression, so front-of-house presentation and service are particularly important. A warmer welcome, assistance with luggage, and a more guided arrival experience would significantly enhance the perception of the property. Overall, this is a very good-quality guest house offering comfortable accommodation and expensive at £170 for one night, I would say should be in the more £125 range but it falls short of what I would normally associate with a true four-star hotel experience.

On arrival, there was no food available whatsoever, not even a sandwich. For a property describing itself as a four-star hotel, this was disappointing. I appreciate that the hotel only serves breakfast, but there was no room service or alternative food provision available. Given that this was a Saturday afternoon rather than an out-of-hours arrival, I would have expected at least some basic catering options for guests. While this may not be an issue for everyone, it does fall short of the level of service typically associated with a four-star establishment.