Overall the staff are amazing starting from arrival until checkout. Big thanks to the staff Rooms specially the new section are great and modern Pools and facilities are excellent Location is good if you want to quick gateway outside of Alexandrea

I didn’t like how the close the main breakfast hall and make it limited for “group” I understand if the place is full you direct some members to another room The small breakfast buffet was not as per expectation or quality the room is cigar/bar where you come in the morning with cigars and alcohol smells not right love to start your morning I really didn’t like this

Worm welcome, professional staff, delicious food and clean swimming pool

rooms are clean , food is good staff is friendly

I usually like to work outside especially in a the evening. couldn’t even stay outside for 5 minutes simply because of mosquitoes, I would recommend if i go oh want to stay outside in the evenings to use a mosquito skin repellent

Room area

I asked the property before arrival to remove alcohol from room but I found when arrived. We have children

Amazing place and friendly staff, breakfast buffet is great with a lot of options, diner is ok but could be better, we enjoyed our stay and definitely coming back and recommend it to friends and family, thank you for the great memories 🥰🥰

Lack of nearby attractions and grocery stores, the in house market was a bit pricey

the hotel is great, rooms are very spacious and staff are super helpful

accommodation and lake’s restaurant breakfast and dinner food was perfect

it is so far from the down town . suggest to make popcorn & cotton candy corner for kids and establish open air playground including (slides, swing) for kids . pool need to be warmed

everything is perfect. the room is new and huge. especially a lady called Menna for guest relations who is very kind and helpful during my stay in hotel. thank her so much!

The design of the room was wonderful.

Actually , we need another branch in Alexandria, not borg El arab 😀

very clean, very cozy and spacious the sight is marvelous. the staff is exceptionally hospitable.

everything seemed perfect the time I was there.

free shuttle to the airport (at around midnight!). To be booked as early as possible.

Beautiful hotel with big rooms,and beautiful outside pools. Breakfast was great with loads of option to choose. Safe and secure place. And staff was good and welcoming. I was happy with my stay in this hotel.

The hotel is huge and clean

The food at filini restaurant was disappointing and the location is quite far from central