Love the location and view. Rooms are spacious and clean

Great spot, close to tram stop & restaurants. The check-in lady was very abrupt & said we were too early for check-in, so wait until it's time. Two hours later, we questioned the reception staff again. As the previous check-in lady had already checked in three families by then & she had totally ignored us. A lovely young man working on reception finally checked us in, after the official check-in time.

The attitude of the original check-in lady, I think she was in charge.

The hotel is in an excellent and very pretty location on St Kilda Rd Tram stop right there five min ride into Southbank The rooms are large and extremely comfortable and clean, with lovely views Lovely carpets and decor you’d expect in a five star hotel Staff were all amazing!

There’s not much I didn’t like except the menu in the restaurant What I ordered was very ordinary and felt like it was just out of a frozen packet

Widok z okna oraz udogodnienia w pokoju

Mały wybór jedzenia na śniadaniu

None

Bad customer service… Bad facilities… Booked two only stay for one night cause can’t get money back but not point to stay anyway… literally all entertainment facilities closed… but was not aware of…

The view and the room conditioner kept the room cool at all times…

A small microwave would have been good at the property,in rooms or in the lounge area , also the beds were not attached, had to push them to attach several times a day….also the house keeping was about to come into the room without our convent which was a bit uncomfortable,if nobody is answering they should come back or inform the reception rather than just barging in.

Great clean professional facilities, nice architecture

Noise; whenever neighbouring rooms came in or out it sounded like someone was entering our room, which put me a little on edge

Location is good

It’s getting a little tired and dirty over the last 6 months. Couldn’t book direct as no one would answer the phone I phoned 9 times and ended up booking through booking.com .

The location

Our door to the room didn’t lock or even close. We had to wait 11/2 for another room to be made which was fine. It’s very hard to sleep when two people are in the bed and the top doona does not fit the bed. Breakfast was very average.

Everything was excellent

Das Personal war freundlich und hilfsbereit. Die Betten waren Top. Haben einmal gefrühstückt und es war in Ordnung. Haben einen reduzierten Preis erhalten.

Die Aussicht war ins Nachbargebäude, dafür war der Preis in Ordnung. Der Spa-Bereich war leider geschlossen. In der Dusche sollten die Fugen in den Ecken erneuert werden.

Pretty much everything

I haven't received anything back from my $100 security/bar/ car park payment

tv didn’t work

Breakfast choices are not wide, could be better

The lift doesn’t stop at certain level even though on the way down because of the configuration of the system, it will serve only first come first serve and takes a long time to wait for your turn.

Decent location right across from Albert Park and walkable to St Kilda. Big room was nice and good in room amenities. Great staff!

Our room was very dusty and hadn’t been cleaned properly. There was also a leak in the roof and water collected on the window sill.

The cleaner tidy up the room every day and the performance was beyond expectation. I used to request swapping room to make all family members living next to each other and receptionist took it seriously and tried the best and we were satisfied with it. There was a jug of jellybeans and Easter egg on the table next to the lift and it was pretty good for the family with kids. My daughter really loves that.

One of the lift was not working is not working at all during the Easter Holidays. Another lift was not working properly and we pressed both up and down buttons in our level but in most cases it did not stop at our level. Sometimes we need to wait for more than 5-10 minutes to go into the lift. If we were in a hurry we need to climb down through the stairs.

Only here for a few nights and spent most of our time in the city itself. Location was fine and a short enough taxi or tram from downtown Melbourne. Room we very nice

Could only say one point that the bedroom could have done with a mirror out in the main room itself.

Great View Big Comfy Bed Quiet room - no street noise Breakfast very generous Enjoyed the roof top spa and view from there too Late check out allowed us to enjoy the lovely view from our room - watched a semi final cricket match at St Kilda Cricket club from the comfort of our room

No real problems, parking convenient though we found it pretty tight ( know there's nothing you can do about it ), will bring our smaller car next time