Novotel Mumbai Juhu Beach

Food

Environment outside the hotel

It’s is the best location

Na

Location, room , view and staff

1. The corridor outside room was smelling very bad, possibly due to food kept outside the rooms by guests. Room spray should be sprayed every 1 hrs or so. 2. Room cleaner should check the amenities to be refilled and replaced by themselves. Whenever, I was outside hotel during cleaning time, I have not received the bath robes, room chappals, tissues , shampoo, body wash refill by default. I had to call for that every day. I stayed for 5 nights, and it's repeated for 4 days. Cleaning Staff was very good and was only refill the things if I ask. 3. Room keys should be provided 2 pieces, as there were 2 people staying in room. Both can visit different places and come back to hotel at different times.

The spa service was absolutely amazing, and the room service food was excellent—both deserve five stars. Breakfast was also good. The food and spa treatments were the highlights of my stay.

The cleanliness and maintenance were far below what I expected from a five-star hotel. My suite had extremely dirty carpets and a persistent damp smell. Another room I was shown on the fifth floor had the same issues, so I remained in the original room. After I complained, the housekeeping manager arranged for the carpet to be cleaned, but this should have been done before guests checked in. The spa flooring also needed attention. The payment arrangements were inconvenient: full payment was required at check-in, card pre-authorisation was declined, and food and spa services had to be paid for in advance. Overall, the hotel needs a full refurbishment and significant improvements in housekeeping.