Hôtel Coeur De Loire

very clean and beautiful

We very much enjoyed our stay here. The public rooms are tastefully and stylishly decorated and there is a charming garden in which to relax. Bedrooms and bathrooms are spotlessly clean and well-equipped. Excellent beds make for a comfortable night. We were impressed with the quality of the breakfast and wide-ranging choice. There are good restaurants within 10 minutes walk and it takes 20 minutes to reach the town centre. We were given a warm welcome and all necessary information for a great experience in Nantes.

L’accoglienza deliziosa: host gentilissimo e molto accurato nelle indicazioni per qualsiasi esigenza. Colazione perfetta con prodotti di ottima qualità. La posizione: passeggiata di 20 minuti per raggiungere il centro città, hotel in zona periferica, ma strada diritta; c’è anche il bus. Il parcheggio: noi abbiamo trovato sulla strada, di fronte all’hotel, non si paga dalle 19:00 alle 9:00 del mattino.

Camera piccola, non aria condizionata. Col ventilatore e le finestre aperte abbiamo dormito in una notte calda.

The location is nice. Nantes is a lovely and beautiful city. There is lots of green and the food is lovely.

One member of the staff was unusually rude. I reached the hotel a few minutes after 8pm, and the reception closes at 8pm so I tried to call them to get the door access code, but the phone wasn't answered. After waiting several hours at the front door, another guest entering the hotel was kind enough to provide a "special" phone number which the hotel does answer (they provide this hidden phone number only after check-in), but the response of the person answering that phone was extremely rude and they initially did not even want to let me into the hotel and said I should sleep on the street (???), because I dared call him after 8pm. After a long discussion and begging I was provided access so I was able to sleep indoors. Note: I had already paid in advance. I later saw that the hotel had sent me a message with the door access code via booking.com around 8pm, but I did not have mobile internet in France and there was no accessible wifi in the vicinity of the hotel, so I didn't know they had sent this message (solution: provide the hotel wifi password in advance). The next day the rude staff member had told his boss at the reception various lies (e.g., that *he* called *me* and texted the code), so I just left. The boss at the reception seemed like a nice person though. The hotel itself is fine, but the pictures of the bathroom are fake. I booked and paid for a room that was advertised with pictures from a modern very good looking bathroom. Compare the pictures they advertise on booking.com with my pictures, it's clearly not the same bathroom. (edit: below they claim to be renovating, but then they shouldn't advertise with pictures from a different room it until the renovation is done) Another minor problem is that the walls of the hotel are extremely thin. I could hear my neighbours whispering in bed.