Comfortable bed and clean room.

Excellent breakfast with a great service.

The location itself was brilliant. The room was perfectly clean and exactly what we needed for the night. Great value for money if your in a fully functioning room.

After checking in and having showers / starting to get ready we realised that the air con unit was dripping all over one of the beds. When you put the card in the ac automatically comes on. I went down to reception to report this as I had turned the unit off and it was still dripping. The bed was absolutely soaking right through to the mattress. After speaking to a meme of staff the manager (I think) said she was fully booked so couldn’t move us due to having multiple weddings in. I said that was completely fine but I needed new bedding / mattress as it was soaking. The manager snapped and said when she had chance she would come up and turn the unit off at the mains (tried to explain that wouldn’t work as I had turned it off and it was still dripping). One of my main concerns was it soaking through the carpet onto the ceiling of the room below creating a bigger problem after we had moved the bed. We went out came back the ac was still dripping, the bed was still soaking too. Granted the next morning the lady at reception offered us a full refund as I had slept on the floor for the evening. This was probably a one time thing that this had happened as the place was brilliant and had everything that was needed, the room was immaculate and perfect location. Just the fact I had to sleep on the floor let it down! Havinf said that everyone has off days and forgets things and this hasn’t put us off from returning again but for that reason that’s why I rated it the way I did.

We arrived after a 4 hour drive from Essex arriving after 11pm we had a problem with the card payment which the gentleman that was on the desk helped us with and a solution so we could enjoy our stay. The gentleman then went above and beyond to give us a warm welcome he is a credit to Holiday inn.

Staff are very friendly.

None

The location is ideal if you are visiting Stoke Fc or as a location to travel onto Alton towers. The staff were very friendly and helpful a breakfast time.

Fire alarm at 11pm. The shower was awful, the worst me and my son have ever had. It had no pressure and such little water. Room was very hot at night and the thermostat was very very noisy. Woken several times during the night due to the heat and noise in the hotel.

The breakfast being included was much appreciated.

Could've done without the 7.30am false fire alarm but these things happen.

Excellent stay and excellent gluten free breakfast. Staff very friendly and welcoming.

Clean, warm comfy , great breakfast 😊

Parking charges for car park. Coffee machine not working Not enough milk in room