We had a fantastic stay, staff were really friendly, helpful and nothing was too much trouble.

Welcome, room, cleanliness, tv.

Air conditioner not great, room was very warm.

Facilities good and breakfast nice

Far far too hot. On 4th floor and room was so uncomfortably hot. Had fans but not air con. Opened window but lots of noise from road. Wouldn’t stay again as didn’t get much sleep. A lot of people on the floor all said the same.

Location was good the hotel was clean

Arrived to only 1 staff member on the door and a queue of people checking in then a customer coming back complaining regarding her room to which the receptionist had to deal with her so we then had to wait again, I felt sorry for the receptionist it’s not her fault the hotel do not staff the rota properly but then we were to suffer and wait and the kids also. Arrived to room and it was much smaller than I expected for a family room and also my children had to sleep on a fold out camp bed which you could feel every lump bump and spring I was very angry about this as we were there for a competition and expected a good sleep and my children to have a bed as I assumed it would be 2 double beds in the room. The bar staff lady was very sharp/abrupt and not welcoming also had to wait over an hour for our dinner order. I probably would not return as a first choice when back in Stoke.

Modern

The rooms were too hot. Our bathroom wasn’t that clean and the towel rail kept falling off. The bed was extremely hard.

The reception area was quite nice, but certainly not a luxury hotel if that is what you are looking for.

We specifically booked this hotel for the pool. We arrived with our 3 children later than expected at around 7:40pm and saw the pool was listed as closing at 8pm…we asked if we could take the kids in the pool for 10 mins and would be out by 8pm, but they said no as the pool actually shuts at 7:45pm - A different time than the listing outside the door…we understood their point, so asked what time it opens in the morning, they said 8am. Upon arrival at the pool for 8am the following morning, there was nobody present to open up - reception said they couldn’t get hold of the resource as they may have overslept!! I then had to tell my three kids they couldn’t swim that day, even though they’d all got ready to go for a swim before breakfast. We had to leave at 9:15am so never got to use the pool!!! I certainly wouldn’t have booked this hotel if it didn’t have a pool, as definitely not worth it. The bed wasn’t made up when we arrived at the room at 7:45pm, so my youngest had nowhere to sleep for the next hour until housekeeping turned up. The next morning I mentioned to the young lad on reception that I was unhappy about a few things…after he’d finished using his mobile phone, he said oh that’s not good and said I’d have to wait for an email to come through to then reply with any complaints. I then walked away and he resumed his mobile phone interaction - possible the worst service I’ve seen, and I’ve stayed in a lot of hotels.

Restaurant was a disaster. Had to wait 55mins for our drinks to arrive and this was after asking for them 4 times. Our starters were sent to the wrong table twice and then when they finally arrived they were wrong. One main course sent back to the kitchen.

The breakfast was okay but overpriced for what you get. The bed was fairly comfortable.

The spa was terrible it was packed in the pool the sauna and steam rooms were cold and tiny. No information given by reception or any staff to tell you have book it and it was full on the first day we went down. They give you just a 45 minutes slot but the pool was so full we couldn't go in. The facilities were very poor and staff were unhelpful. The room had a heating system that was very noisy and when I contacted reception they were unhelpful. Very disappointed in what we received considering the expensive price we paid. The staff who I spoke to were generally dismissive and unhelpful which is a shame. Very disappointed in what we got, we will not be staying again!