Le Talaia Hôtel & Spa Biarritz - MGallery Collection

room great size. staff was WONDERFUL.

ac was hard to figure out and coffee machine at breakfast was terrible.

Great service from the staff, nice set-up of the hotel, very comfortable and spacious room, we had a great experience at the Talaia in Biarritz

Breakfast is a bit expensive

I loved the location, parking excellent, the view from roof top restaurant & bar, the staff, very comfortable & spacious!

Not enough tea & coffee in room, only powdered milk, asked for camomile tea for night time & was brought up 2 tea bags & asked do I want both, dangerous rug in room that was flimsy & kept tripping over!

Liked: The building, the rooftop view, the bed. When I complained in writing, the Director of Operations answered the next day, point by point, refunded a charge I had not asked back, and put it on record. The reply was better than the stay.

Disliked: Given a key to a room with another guest's luggage in it. Twenty minutes for a coffee in an empty bar. Guest Relations confirmed in writing that breakfast was complimentary; the front desk charged it the next morning and said they had no information. The bill was closed with a signature I never gave, which the hotel calls an internal billing procedure. A Monday rooftop declared full while the tables stayed empty. Each thing small. All of them in two nights. My experience was way way bellow par for MGallery expectations and I’ve travelled the world a fair bit. Will definitely be going back to double check Director of Operations promises.