ANA Crowne Plaza Fukuoka by IHG

Great services and multilingual staff.

It's a luxurious hotel. I don't really have anything I didn't like.

Excellent location. Good breakfast. Excellent room.

Amount of seating on the reception area very limited

We recently stayed 4 nights at ANA Crowne Plaza Fukuoka with my spouse and siblings, and we booked a total of 4 rooms. During our stay, we met a staff member named Yi Fei, and we truly wanted to express our appreciation for his outstanding hospitality and support. As we were travelling in Japan, the language barrier was sometimes challenging for us. Yi Fei went above and beyond throughout our entire stay to assist us patiently and professionally. He kindly helped us communicate with the team, supported our requests, and even assisted in arranging a room upgrade for a bigger room as requested by us. What impressed us most was that although the bigger room only available for 3 nights, Yi Fei continued to coordinate with the hotel and successfully helped us retain the bigger room for the full 4-night stay. This made a huge difference to our trip and made us feel genuinely cared for. His service attitude, initiative, kindness, and willingness to help truly reflect excellent hospitality. Employees like Yi Fei create memorable experiences for guests, and we sincerely hope the hotel management recognizes his dedication and professionalism. He absolutely deserves recognition for the exceptional service he provided. Thank you once again, Yi Fei, for making our stay so comfortable and enjoyable. We will always remember your kindness and support during our trip to Japan.

The only downside is the smoking room is closed at 10pm.

The breakfast was superb and actually the best we had in Japan. Location excellent. Staff friendly

The room we were given was in need of refurbishing and very outdated. It was small and dingy and not worth the price we paid.