The property was comfortable and great for my family

Walking to a check in location and then walking back to the accommodation was very annoying as the check in information requested could have been provided online. Also the team weren't helpful when I asked about taxis. Other Booking.com teams were very helpful but the Metropolitan staff just said 'its not part of our service'

There was nothing I liked about the property

It was very cold and damp, the way you had to go to another location to check in was bad even local taxis didn’t know the way. It was very over priced for what you got and would definitely book a hotel in the future and would get a lot more value for money.

The check-in is dysfunctional and misleading. After I booked I was informed (2 days before and then again a few hours before we checked in) that check-in was not in the same place as the room. We had to go from the airport to an office with all of our bags and check-in. We then had to call and wait for another taxi to drive to the actual building where the room was. It is not a hotel but rather an apartment building with some units owned by the group. The wifi never worked during our stay but there was no lobby or anyone to speak to in order to correct. Ultimately we went through Booking.com to call the hotel (if you can call it that) but that resulted in them sending us the same wifi id that we already had - ie the problem was never resolved. I also question why Booking .com allows such a misleading listing on its page.

Please see above.

Abundance of living room space

Wish the toilet was separate from the bath or have another toilet to accommodate large number of people

The room was too cold.

Great location and very clean. Very large with plenty of room.

There was a mezzanine level in each bedroom with a double bed. There was no rail on the mezzanine level so it would have been easy to get up in the night and fall off - so I would not recommend this place for families with kids. The step/ladder up to the mezzanine bed was very steep and awkward to get up. Check in was really annoying as we had to go another hotel to check in which was in the opposite direction from the station. Check in wasn't until 5.00pm which is much later than most other accommodations, so when we arrived there was a big queue to check in and we had to wait about 20minutes.

Properly was in a great location close to Hakata station. The beds were very comfortable and I loved having the terrace so I could open the window as I hate stuffy hotel rooms. Was an easy walk from key collection.