Great service and facilities.

great staff, lovely apartments, hot tub was fantastic and great breakfast.

pretty pricey

The two hot tubs outside, mega warm. Super calm and relaxing. Really cozy rooms in small "cottages". You feel home. Very well located.

Maybe add a gym. But well...you can also go for a hike or a run outside))

it’s setting, the staff, the accommodation and the general feel of the place

good location and kind staffs. the restaurant is soooo good.

nothing.

we stayed in a superior room. it was nicely decorated and a very comfortable room. the rooms are in separate cottages - 8 rooms per cottage. Each cottage has use of two hot tubs and has a small lounge area. I would recommend the room.

we stayed over Christmas and there was a set menu which was the same both nights we stayed. the food was ok but not brilliant and it would have been nice if the menu had changed.

Staff were all pleasant and accommodating. The location was convenient to many points of interest.

The property markets itself as 5 star luxury, but it fails to deliver at all levels save the staff, who were uniformly well trained and attentive. Facilities are adequate but not at all top tier (ikea-level furniture at best... functional but far from nice; vinyl shower curtain that sticks to you while bathing, etc). Private hot tubs in the cabins were only private in the sense that they are not shared, but they are otherwise fairly exposed to all passers-by (because for some inexplicable reason, Grimsborgir decided to put up full-on street lights instead of footpath lighting throughout the compound, which is at least is a consistent choice, since the whole place is over-lighted, ruining what could otherwise be a beautiful dark sky experience.) In my estimation, this inoffensively pleasant if not exceptional property does itself a disservice with a marketing campaign that over promises and under delivers, especially in comparison to other Iceland properties at similar prices/location premiums (Foss Glacier Lagoon, Sand Hotel).

Clean and comfortable rooms. Breakfast had lots of varieties of delicious food and we enjoyed it.

Nice place, nice staff. Really appriciated.

staff and rooms

nothing

Fantastic facilities and the perfect place to catch the northern lights. Great buffet breakfast with the added bonus of an omelette chef.

The outside (hot tub, summer house etc) had lots of dead flies and spiders in it so could have done with a little more TLC. A washer / dryer would be beneficial, especially as the only radiator wasn't very hot.

Attentive service, great suite and location

we love our stay and everything was spotless

We loved the spacious clean rooms, how the accommodations were spread out over the property, the peace and quiet, and the breakfast was very nice as well

That we didn't get to see the northern lights. :(

it was a great place to see the northern lights and also the Keri’s crater

The room was a little small

Lovely hotel, setting , facilities Were very accommodating to our group

Iceland like much of northern europe is very much a self service country and 5 star doesnt mean what it means elsewhere- labor is simply to expensive and short. Basic things like havent your luggage taken to your room cannot be taken for granted and depend on staff availability at the time . In the icelandic context however , this hotel does a great job.

everything

nothing

My room was comfortable with a balcony to enjoy the gorgeous sunsets. Breakfast was great with many choices

Room was large, bed was comfortable

service and plumbing issues were not addressed… linens weren’t changed the one time in SIX days that I specifically requested a linen change and room cleaning…. one male front desk staff was rude, and had no interest in addressing guest questions