Peaceful

Loved it

It was spacious and clean. The kitchen was well-equipped.

It wasn't serviced, although we were there for 9 nights. Only one couch for 4 people. No spare linen, eg hand towels and bath mats.

Great location, really pleasant and clean rooms. Clean kitchen appliances and equipment. Staff are very nice. Self-check-in and check-out process is easy, fast and convenient.

One more parking permit would be great.

location

nice location

some lights and outlets did not function

Good location and price, wifi, carpark, clean, etc

Poor communication, the office isn't staffed on weekends (booking.com doesn't mention this anywhere), we didn't get details on how to check in, had to call one of the other nesuto sites to find out about checking in. We tried calling the site during the week but no ody would answer the phone. We booked a 3 bedroom deluxe apartment but only got a 2 bedroom. Bed sheets are very noisy, like sleeping under a large sheet of paper.

I am so grateful for the head office who made my stay possible. I had a mixup on my end, but DHRUV ARORA was able to assist and made sure of my check-in. People at the office in Nesuto Newhaven came through by preparing the apartments last minute for our stay. The facilities, gyms and swimming pool kept our family busy, and rooms were spacious, the two apartments is great to accommodate for large families. The washer and dryer was a life saver for me and my family. We found out on day three that the coaches are a sofa bed, which was great for those hot nights. Kitchen was spacious and great to cooking up a storm. We rented out four apartments for 11 nights and our apartment was the main for meals and hangouts with the entire family. The compound was kept neat and everyone kept to themselves, not bothering anyone. Although it is an open space and everyone can pretty much see everything, however we made the most of our stay. I loved that the location was right in the heart of botany only 2-5mins drive to everything (mall, gas station, supermarket and more).

One apartment was not so cleaned well, so had to do a quick scrub before family settled in. We checked in pretty late so there was not much time to sort out the rooms and have things arranged such as cots, baby safe gates to prevent baby from climbing up stairs. The pool was closed off for maintenance up to three days, during our stay and it was pretty hot, which was a bummer, however we made most of the beach. We had air-conditioning, but only the fan worked, and our fridge kept playing up, causing most of our cold beverage and food to go to waste. Also some of the facilities in our apartment were unusable. In one of the apartmemts they had an ant problem, first couple of days it was infested with ants, so we made sure all benches, floors and surfaces were sprayed and wiped everyday and night. It was more work for us, but we didn't mind. The office was closed most times, so we took it upon ourselves to make sure this did not become a problem during our stay.

the property was spacious for our family to have space. it had all we needed

Pool being closed for several days on our stay Four hours of security alarm going off and numerous calls to have it turned off.