Room was nice and modern, food from restaurant was good, great location, friendly staff

During loadshedding, there's no electricity in the room so that is a major inconvenience

The location is great, the hotel looks beautiful outside and also has beautiful furniture

The room was not clean, even the bed was not made and we found someone lurking in the corner of the room when we were entering, they gave us a room with no window and when we complained they said to us we should have specified that we wanted a certain room, there was only a sliding door leading into a tiny indoor pool for all hotel guests and we couldn't even open the door since there were people sitting right by our door all the time, the room reeked of chlorine and it was very stuffy so we had no fresh air at all, no natural light , we had to keep the curtains closed all the time and lights on ,it felt very dingy and when the power goes off it's worse since the air-conditioner goes off too, the receptionist had a bad attitude towards us even when we were leaving, the hotel put a misleading picture on their room looks and they basically blamed us for not specifying that we want a room with a window but they don't mention that they don't have windows on certain rooms on their room details.

The staff were very friendly and helpful. The accommodation was clean and comfortable. The hotel was situated across the road from the sea and close to good restaurants and shops as well as easy to access other areas in Cape Town.

Nothing

Location

Room facilities

Loved the place

N/a

Location was perfect love beachroad. Next time I shall try the breakfast.

May be more parking bays..a porter to help with the luggage .

Breakfast and location excellent, bu room A5 was not good from point of view that it had no windows so I didn’t even know when it was light It was noisy being on top of the pool

All in all the accommodation is very good. It is located at the sea point. It's safe, there are more tourists and its a "good and safe" area. The hotel ist nice, the stuff friendly.

We booked a room for two people. The room was good, but we haven't had a window to the outside. The only window we had was heading to the indoor pool. So it was hard to get fresh air into the room.

Exceptional service from the staff, reception ladies were immensely helpful especially with the Uber transportation, Thulani was a trooper, and Sbu by the restaurant..the room was clean and neat, the view was amazing..

Unfortunately the manager Eddie thinks we still in the previous Era with his racial issues..he doesn't serve black people by the restaurant, we sat there for a good 20mins I even approached him for a service n I didn't get any from him, but he gladly served white folks who came in after us..

The location being right next to the beach.

nothing, everything was on point

Always lovely friendly staff. Near to restaurants Good location Having a parking space is a bonus

Everything from the distance to the beach and malls. To the food and staff treatment, cleaning staff everything was top notch

Nothing at all

Other than the listed issues one could say the layout of the room was comfortable.

Room has no windows other than a small bathroom window and a sliding door opening onto an indoor swimming pool for the use of all residents. On entering the room for the first time, the room had this swimming pool like stuffy smell. No fresh air. Digital keypad on the safe didn't seem to work. Had to request a safe key for duration of stay. Had to also request a special adaptor plug to enable the use of the room hairdryer. On lifting the toilet seat, it still had an uncleaned brown deposit on it. Also still had a long black hair on the bath.

LOCATION WAS PERFECT FOR US AS WE PARTICIPATED IN THE CAPE TOWN 10 SPORTS TOURNAMENT. SPECIAL PRICES ADVERTISED FOR HOTEL ROOMS DURING NOVEMBER AND DECEMBER WAS AFFORDABLE FOR ALL TEAM MEMBERS SO THIS MADE IT POSSIBLE FOR US TO COME. THE HUSSLE AND BUSSLE OF SEA POINT WAS WHAT WE WANTED AS WE COME FROM A SMALL TOWN. MAYBE IF WE WERE ON HOLIDAY THE NOISE WOULD NOT BE SO NICE BUT FOR US IT WAS GREAT.

NO ALLOCATED PARKING WAS A BIT STRANGE, LUCKILY WE GOT A PARKING SPOT IN THE PARKING AREA. BAYBE THIS MUST BE COMMUNICATED BEFORE

Location, food and accommodation

The pool was not working ( not usable)

The location and the view Staff were friendly

No Nespresso pods Rooms could do with a upgrade not a 4 star Coffee sugar and milk were not refiled daily The cupboard below the kitchen sink was leaking No backup for loadshedding

the entire room was neat, including the bedding

the fact that the room was by the pool and I requested to be put in a different room but was refused. people made noise till late at night. there was a cockroach in the room and we told the staff but they did nothing. we paid for breakfast for our stay and when we went to go get breakfast, we were told it’s not halaal and therefore couldn’t eat anything and had to buy something else, despite paying for breakfast

Good location.

Staff was not very helpful. I had to carry my suitcase all the way to my car which was heavy and my car was parked far away. I felt very unsafe.

Stay was good

Fridge was leaking. No iron and ironing board. Confusion with booking. Some how reservation was captured as no show. But I stayed at the hotel.

I liked the place it was so nice and comfortable the food was nice I mean everything was perfect

They is nothing I didn't 👍

The fact that the premises is situated by the beach

The terrible smell, parking wasn't sorted, no bottled water, no milk in my room, no lights or candles at loadshedding

Absolutely nothing!!!!!!

A refund would be great!

The curtains and block out are excellent. Room stays really dark. The bed was super comfy as were the Pillows. Amy the receptionist was very friendly and accommodating and arranged parking as they'd missed the message about a request for parking at booking stage. Overall if you know what to expect and are only there to sleep really, this place is a bargain for the location (on Main Road, right in front of the ocean) vs price. It was super clean and functional.

No Aircon, and fan not enough to keep the room cool and stuffy-free without having to open windows - which isn't a bad thing unless you're trying to sleep, as it's noisy outside. Someone had been smoking alot in the room and the staff tried to mask it by spraying air freshener which was incredibly strong. Glass partition in bath doesn't work and the bathroom floor end up soaked from the "in bath shower" setup (ie the shower is in the bath with a glass partition) Ensure you confirm parking onsite as it could be a problem.