Epoque Hotel - Relais & Chateaux

Building, bed, location somewhat ok

Lack of people at reception (we had to wait 10mn due to an emergency), price too high for servive, this is not luxury rather 4star

Beautiful hotel, spacious and well-designed suites, and a lovely quiet setting. Daniel Kish and his colleague at breakfast were excellent — warm, attentive and they remembered everything. The pastries were very good.

We checked out on a Sunday morning with four suitcases for the airport, and nobody mentioned that the roads around the hotel were closed for a major event. Our car couldn't reach us and we walked a long way with our luggage. The breakfast arrangement was also confusing — we were told twice that it works like a normal restaurant, and only later learned that the 100 LEI option advertised online is the cheapest single item on the menu. The indoor pool was also too cold to enjoy, which is a shame given the spa.

Beautiful quiet hotel, spacious suite with separate lounge area, large bathroom with walk in shower and separate bath. Hotel is very well maintained and spotless. Spa is really lovely and relaxing. All members of staff very professional, friendly and helpful from the front of house to the cleaning/maintenance staff. Breakfast was very good and the service second to none. This is a truly excellent hotel. We started our holiday in a different "5 star" hotel booked by our travel agent but it was so bad we changed hotels and so glad we did! There is no comparison, this hotel is in a different league.

The hotel is in a good location very near to a nice park (the oldest in the city I was told) and convenient for the old town and other sights. However, the street it is on is a little scruffy with a lot of graffiti on the buildings. But it felt safe to walk around at night.

It was centrally located to the old town - however in a very dodgy area. It was away from the main traffic

The staff in the bar area were inattentive They seem to rely on their numerous awards posted around the foyer and they really have no idea about customer service. Honestly look elsewhere