At first the price seemed extreme for the all inclusive rate. However, immediately we were treated like royalty, all the food and drinks were delicious, high quality and endless. Regular prices are high, at the resort and in town! The serving staff were amazing and genuinely friendly. They celebrated my birthday 5 times 🥳

So, the 9 rating is ONLY because the front desk/lobby staff were cold and impersonal. Except for Monse and Kevin, the rest need a lesson on customer service from the serving staff!

location

the bed and bedding were worn to a frazzle The mattress was worn out. the pillows were old and smelled of old worn out bedding. I have stayed here on many occasions and never once felt like the facilities were taking advantage of me. I am a UVC member and disappointed with the care given to replace bedding and beds with quality. it means everything.

Everything was overpriced. Also, my family that lives in Cabo were not allowed to come in to visit us.

Food was good, staff was great, location you can't beat

Food was good, staff was great, location you can't beat

It was all great

We are incredibly pleased with Villa del Arco. Great location, wonderful property, and fantastic staff. Every restaurant within the property was great. We did not have a bad meal. We booked our vacation in June and had no idea September was the rainy season in Cabo. We had the misfortune to be there for Tropical storm Javier and while Hurricane Kay threatened to make landfall. The staff at the hotel were terrific they did not skip a beat; they worked 24 hours a day making sure that the guest were comfortable and that we were at ease, and that they were there to help us if trouble should arise. I'm extremely pleased and look forward to visiting them again in the future.

Because of Tropical Storm Javier and Hurricane Kay, the area was highly humid. The humidity was so bad that everything in the room felt wet. The doors do not seal properly, so the humidity was terrible in the room.

The staff was very helpful they tried to accommodate my family. The omelet bar at el patron was yummy and so was the dinner.

Poor wifi. My families room was far apart but atleast on the same floor.

The breakfast was delicious, with a lot of options. But the most incredible is the view you get while you are taking your breakfast. It's simply outstanding for the arc. In our case, we chose the all-included service, which is the best tip I can give you. The food and drinks are insanely expensive (inside the hotel or even outside, it's a touristic area). A small beer easily costs you $100 (pesos), a standard breakfast is 500 pesos/person, and a dinner for two persons around 1500 pesos (without wine and just average food). And with the all-included, you will pay less and get much more food and access to excellent and unique dishes/drinks. So, please ask for the all-inclusive services. I promise you it will be much cheaper than buying and paying for the food every time you consume something. An extra: with the all-included service, you also get access to several free activities, and the instructor is terrific: We tried paddle board and kayak (always with the arc in your background/view). And the beach is amazing. I would even say much better than some very known beaches like "playa del Amor," the waves here are not so strong, you can actually swim with a fantastic view. 5 stars resort indeed!

It's a very expensive hotel. But in my opinion, and at the end of our stay there, it really worth it because you have a lot of services included.

Location was great. Staff were too critical about the details. In a vacation you need flexibility I did not receive. Changing rooms. Too many regulations but we had a good time overall.

Too much rules. Charged me on all inclusive for food!

location & staff

n/a

How everything was being kept clean

They should really try a little more on the food

View was spectacular and the space was amazing. Lots of room to spread out.

fantastic staff

Breakfast buffet @ El Patron and staff was excellent. View of the Arco. All food on properties was excellent.

Constant upsell for timeshare

all of the food was really good. Service was great! The pool was nice and the hot tubs were really nice. The work out room and equipment we great!

Wi FI was in and out and not strong in many areas