luxurious, welcoming, excellent employees, great location, good in-room facilities

nothing

staff very friendly and polite - they are lovely people and its not their fault the hotel is shabby

bathroom very shabby - falling apart - no bath - not a very good breakfast for the price

Large, comfortable rooms. Friendly staff.

So expensive for what it is. It was convenient for our needs but massively overpriced.... £500 a night for what is basically a glorified motel! Car parking inconvenient and expensive, humdrum bar (terrace closed "because of an incident" - never really explained) Mini bar works on pressure pads so DON'T TOUCH OR ELSE! Made you feel like a criminal. Skimpy bathrobes, towels had seen better days A place like this survives on its friendly, willing staff who undoubtedly do their best... Top marks to them. Good management, however, seems conspicuous by its absence

Central for shopping bars restaurants and theatres yiu can walk to 90 % , food at breakfast was good quality, staff we met were all excellent , rooms were clean and well presented! .

The showers are really nice and the beds are amazing.

nothing

Everything gorgeous Hotel lovely bar excellent breakfast quiet location but really short walk over footbridge into city

The quality of the room was excellent. The location great, the comfort was very good. The breakfast and staff were great.

The only thing I would have liked was a toothbrush and toothpaste provided in the bathroom. I wish there were some Lowry prints on show.

very nice & modern

Style of hotel, reception staff and restaurant staff

Food quality and selection

everything

nothing

the location and new hotel

the breakfast should included according to the price

The hotel was lovely. Very clean and the staff were friendly, professional and helpful. We were upgraded and our room was lovely, overlooking the canal, large, great bathroom with separate bath and shower and great dressing area. Lots of nice little touches that made it worth the price. Breakfast was also fantastic.

Although we got our room upgraded, there was an inter-connecting door linking our room with the adjacent one. We were next door to the presidential suite and were woken up at 4am with the occupants of the suite having a party. There were lots of people and the piano was being played! Having the inter-connecting door meant it sounded like we were in the suite with them and so we got no sleep until 6.30-7am when the party finished. It was really disappointing considering how much we loved everything else about the hotel and the fact that I had booked the stay as a gift for my husbands birthday.

We loved the close proximity to spinning fields and the room size and all the facilities that made it a memorable birthday treat

decor

far too hot couldn't turn the heating down nothing special expensive

The room service was amazing, the room wonderful and the bed almost too comfortable. I didn’t want to leave the room.

The tv signal was poor so couldn’t watch programmes very easily

location

Dusty and cleanliness of rooms

Breakfast was expensive for the added £30 on the rate when booking

the front desk staff were wonderful

a treat for me and my son leaving the cancer hospital. it was amazing and we loved it all. the staff gave him a beautifull mocktail and an amazing congratulations plate of chocolate when they heard his news ❤️❤️

modern clean and pleasant hotel. helpful staff, great food and comfy room.

no complaints

True 5 star quality and service, great location, exceptional staff, spacious, clean and up to date. Spectacular dining. Great experience.

Breakfast Buffet bacon, sausage next to scrambled eggs and mushrooms the tongs used for both not attractive for a vegetarian.

the room

breakfast service

Lovely hotel which oozes quality. Great facilties, lovely room, brilliant car parking and easy access to the city centre. Staff on reception and in the bar were charming, friendly and caring. A first class experience. Thank you.

Nothing...everything was perfect.