Atropat Old City Hotel

Exceptional location—Old Town, the seaside park, gift shops and Nizami St all in walking distance without the hassle of traffic. Super kind and helpful staff, diverse breakfast, and squeaky clean rooms!

Rooms are not as clean as they look in the pictures, but acceptable nonetheless. There was no tea-maker in the room even though it was listed in the facilities

Hotel molto bello proprio dentro le mura della città vecchia. Abbiamo visistato quasi tutto a piedi. Posizione super consigliata. Lo staff davvero accogliente e disponibile. La stanza era una suite molto grande e ben disposta. Ci hanno pulito la stanza ogni giorno.

Forse la colazione, non era molto per noi europei, principalmente salata e con cibi locali per lo più. Punto a favore però erano le uova cotte al momento. Ma non troverete croissant o cose simili. Molto buono il loro thè nero.

Surprisingly large room with an easy chair and a chair at the desk, TV small screen. Bathroom lighting inadequate.

Breakfast, the basik east style.

The location was convenient and, aside from our arrival experience, most of the staff we interacted with were pleasant and helpful. We also appreciated being offered breakfast and coffee while we waited for our room.

Communication was by far the biggest issue. Months before our stay, I contacted the hotel because our flight landed at 3:05am and asked about arriving around 4–5am. The hotel advised that early check-in would cost approximately 40 AZN, which we agreed to, and confirmed that our request had been noted on the booking. When we arrived at approximately 5am, however, the room was unavailable. We completely understand that availability can change, but nobody contacted us to let us know. Had we been informed, we could have made alternative arrangements rather than arriving after an overnight journey expecting the early check-in we had discussed. We then waited for several hours and were given very little information about when a room would become available. The young man working at reception when we arrived was not particularly helpful or proactive. We eventually received a room after asking again. There was also unnecessary confusion regarding our airport transfer. The Booking.com listing stated that a one-way airport transfer was included with our booking, but when we arrived we were initially asked to pay for it. This was eventually resolved, but it added to the overall communication problems. Things can change, and that is understandable. The frustrating part was simply not being told. Much clearer communication before and during our arrival would have made a significant difference.