Hotel Dolomitenhof & Chalet Alte Post

Spectacular setting, Very polite staff, always eager to help. The flat is very comfortable and the view from the balcony magnificent!

Die Aussicht und Lage! Das Zimmer war groß genug. Das Personal sehr zuvorkommend und freundlich. Der Pool ist ein Highlight und bietet perfekte Erholungsmöglichkeit nach einer Wanderung.

Das Abendessen startet erst um 19 Uhr. Für uns war das viel zu spät. Bodenständige Hausmannskost (z.B. Tiroler Küche) wäre uns lieber als mehrgängiges Menú.

Marina and Matteo and Jaro! The best restaurant staff you could ask for! Amazing breakfast and dinner buffet. You have the option of order off a menu every night but we enjoyed the salad and appetizer buffet more than the menu meals.

We booked our week long stay a year in advance and we’re given the worst room/view in our category. It was basically an obstructed view because it was on the first floor, and the restaurant roof was below. When you’re sitting on the balcony you just see a wall. I would have expected that guests with shorter stays that booked last minute would have received this inferior room. You’re required to sit at the same table every day for both meals. Again seated at a table with no view at all. The man with the mustache at the front desk is horrible. Unfriendly. Makes you feel like an idiot asking a question or for something. Should not work in hospitality. All 7 days we has like this. No smiling. WiFi is slow and spotty. Had to just turn it off all the time and use cellular. Only bar shampoo. No liquid. Housekeeping sprays the room with a strong fragrance.

room rate offered by the hotel turned out to be lower than the room rate booked with Booking.com. So general advice is to book with Dolomitenhof directly *not* with Booking.com. I contacted Booking.com on this. They indicated this is my problem.