Everything from the front desk to the extra mile on making some cold dishes to wait for us in the room as we have missed dinner.

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A wonderful experience. The location was great - good views of the surrounding mountains and a short walk from the cable car that took us up to beautiful hiking areas. Room was clean and spacious. Breakfast was great and evening meal was outstanding. Spa facilities were first rate. Staff was very helpful. A define 10.

Welcoming staff, large spotlessly clean junior suite #310 with view to the hills and to the valley east. Large bed and huge bathroom with one balcony followed by a second room with another balcony. Breakfast buffet with all you can wish for (at least for me). Staff well trained and attentive. I liked especially the younger waitress singing in the kitchen and serious in the breakfast room ;) her English was excellent. Fine two course dinner with antipasti buffet. I did not use the spa or other wellness on offer.

Junior suite balcony overlooking the sometimes busy bypass road. I did not ask if there were other lighter meals than the menu choice (yet excellent cooking).

- The view was amazing and the balcony is really big. Although the suite I had was kind of superior room but I really enjoyed it. There are nice details ik the rooms either with the decoration or the lights. The parking area is big. I would highly recommend staying here but some points have to be improved in my opinion.

- The staff could not communicate well with us as they were speaking very limited English only. - The was no kettle/tea/coffee/water available at the room, although I had the farmer suite which was nice and quite spacious. When I asked for it, they kept trying to say come to the bar and get your coffee, tea etc.. I did not understand this as this would be almost the only 4 star hotel which is not offering this and it is like I HAVE TO buy my coffee or tea from their own bar. - They did not clearly told me that the payment was not taken yet and upon my check out they suudenly asked me to stop and pay! I was like it is taken yet?! Things like that should have been clearly explained to residents.

Spa centre closes too early and check-in is too late

Excellent location! Outstanding service!! Wooden rooms!