Nada en absoluto nada

El trato de recepción pésimo,parece qe te hacen un favor

Todo muy bien cumplió mis expectativas

Todo me gusto

Pools and beach

Food

Localização, maioria dos funcionarios proativos e simpaticos e estrutura do resort muito boa.

Comida do restaurante buffet praticamente igual todos os dias, com pouca opção de comidas saudáveis principalmente pra bebê (meu filho tem 1 ano e 7 meses). Ovo com cheiro forte de velho. Area recreativa pra crianças com horario muito limitado.

We really enjoyed the food and pools at Emporio. Staff was nice and bed was comfy.

Rooms were nice but seemed to smell of some mildew and you could see water damage along ceiling in our particular room. We also booked an oceanview king room and we weren’t able to get our room until 3:45pm the day we arrived and it definitely was not an ocean view, it was a courtyard view.

No usamos las piscinas, la playa es buena, el snack bar de maravilla y la cena también. las habitaciones son cómodas y con linda vista. Internet funciona bien y aunque es complicado ubicarse al principio es muy agradable hotel

poca sombra en la playa y todas las sombrillas muy cerca una de otra..a veces era bien desagradable

El hotel es hermoso, está organizado por separado según edad de los niños y los adultos con su piscina aparte.

I liked the beach, the color is really amazing. You won't see any beach color like the one in Cancun. The view from high level rooms is fantastic.

We had to wait a long time to check in, even though we already paid the hotel tax (for the environment, city, and VAT). The staff didn't realize we paid through Booking.com. It took a while for them to recognize it. At check-out, they wanted us to pay the tax again, but we showed them proof that we already paid. The staff seemed confused because even though we paid the tax when booking, it didn't show up in their system, which made check-out take a long time too. When we finally got to our room around 4 pm, we found the floors were wet. I didn't expect this considering the price we paid for the room. The furniture was old, and there were strange spots on the floor. We called room service to clean up the water, and they explained that it might take a while for the floor to dry because of the humid climate. They were kind and tried to clean and dry the floor. The windows and balconies were covered in marks and spots. We booked with breakfast included, the breakfast was not that good. The restaurant had a nice view of the ocean, but the food wasn't as good as we hoped. The restaurant they had a strange smell probably from their corn bread and eggs.