Mitsis Rodos Village

Staff friendliness and warmth. Excellent service at the front desk and bar.

NA

How friendly the staff were , the rooms were very tidy and kept clean , that there were 2 main pools to go to which meant one was a bit more chill than the other

La cortesia e l’attenzione al cliente

Se dovessi dare un suggerimento lo darei nella varietà dei cibi proposti ogni giorno, molto spesso erano ripetitivi. Dopo un po’ avevi bisogno di mangiare altro. Qualità comunque ottima.

Kind, helpful, and friendly staff. Beautiful panoramic views, pools with stunning views, a large playground, and a spacious children’s pool area. Upon arrival, our luggage was taken to our room.

For me, this hotel was a major disappointment, especially considering that it advertises itself as a 5-star, family-friendly hotel. I was not satisfied with the cleanliness of either the room or the common areas of the hotel. The sheet on the lower bed was dirty, and there was a lot of litter in the landscaped areas of the hotel. Many of the towels were heavily worn, stained, and looked dirty. The pools were cold, especially the children’s pools, which was a real problem because we could not properly use them. Even though the weather was warm, we got cold after spending some time in the pool. The hotel advertises having 7 restaurants where guests can eat, but with only 1–2 exceptions, they require advance reservations. However, there were no available tables, and some of the restaurants are only open in the evening. In the restaurants that are also open for lunch, the selection is quite limited. The food was mediocre and not very varied. It was often served cold, and the overall quality was rather low. There was no baby food or children’s cutlery or cups available. A children’s menu was only offered at dinner. There was no possibility of a late check-out. There are also no changing facilities for babies in the hotel’s common areas, so before leaving, we had to change our baby’s diaper on a sofa in the lobby. It is not possible to access all areas of the hotel with a stroller. The only option is to use the very steep outdoor road, which also has car traffic, even though only a short section would need to be made accessible with a ramp. Most of the outdoor surfaces are dangerously slippery even in dry weather. The playground could be really nice, but there is absolutely no shade, so it can only be comfortably used early in the morning, late in the afternoon/evening, or when the weather is not too hot. The pillows were uncomfortable, and the air conditioning was quite noisy.