Amazing people

Travel desk not having fast internet and waiting over an hour to simply book a Ferry transfer

fiji

construction but I understand it has to be done. Costly vs Bali especially when you pay most your staff $5 an hour.

Great hotel right on the beach set in beautiful tropical gardens. Warm, friendly and attentive staff. Great choice of restaurants onsite and at adjacent hotels.

Loved the size and room layout. Everything was so spacious. A big plus were the washer and dryer, the full kitchen.....fabulous. We also enjoyed the welcome treat a lot, a lovely touch. The swimming pool was very large and fun for a day. The toddler area octopus slide was a bit tricky, with no stairs.... and there could have certainly been more of an effort made to make the toddler pool more fun and inviting. Also, after coming from the islands, we had a false sense of security re: mosquitos (the island resort fumigated 2x a day) so we got shredded to bits by mosquitos that day and night. My little girls were bitten under their dress on their thigh ferociously. So I reccomend using mosquito repellent at the resort and reaplly regularly. We got to check into our room early. That was a great plus +++. Last thing, the pull out couch bed was great and the room felt very private, quiet, and homely. Many thanks to all the staff that made our stay so easy.

Just a few very minor things, like the mosquito, beach was closed and unavailable blocked of with massive sandbags, and we couldn't eat at our restaurant of choice as we didn't make a prior booking, but did find a restaurant with delicious food. The kids club on a rainy day didn't have a lot of space and could definitely be expanded on and integrated better. It could be a destination kids club, vs an afterthought sqeezed into a double room. Overall this resort is fabulous! And definitely deserves all the great reviews.

Pros: Friendly and welcoming staff, always happy to be of assistance and engaging in conversations. Comfy beds. Great location for access to the Port (20 min walk) and the airport (25 min drive) and easy access to taxis/Bulla bus.

Cons: Are positive reviews real??? Unfortunately let down by the claims to be a 5 star hotel. Looks like a prison wing between the rooms! Awful pillows - some pillows flat and some bulky, no consistency. The lifts smelt awful - stale smell of urine. Poor wifi, I could only get good coverage in the mornings otherwise cuts out during peak times and in the evenings. The rooms are dated, grubby in some parts, more attention needs to be paid to cleaning and upkeep. The pool looks dirty and the surrounding beach looks very uninviting! We only booked to stay here due to other reviewers raving on about the kids activities, however, we found them to be average. There were inconsistencies with some of the activities and some were cancelled due to low uptake. Very underwhelmed by the food, room service was poor and expensive. The Blu grill restaurant was unclean, birds flying around whilst we were dining and walking over table utensils - very off putting! Awful coffee and long wait for breakfast due to lack of staff and disorganisation. I'm convinced housekeeping went through my luggage as I found a dirty pillow case cover in there!! Needless to say I did not leave any valuables in the room following that discovery. Musty smell in room and bathroom and cockroaches in room!! We also noticed stains on dining chair. We regret paying for their dinning experience as we got turfed the Basilico Italian restaurant (which turned out to be nice but expensive) and the dinning tables were not on the water as promised. We were told this was due to the weather, however, we saw others dining at the said restaurant so perhaps they overbooked - would have appreciated some honesty. We also thought we were paying for an exclusive experience for the Fijian traditional dance and fire display as part of the dining experience - turns out anyone could have just turned up to watch it.

The location, the staff were excellent

Nothing

The room's amenities were amazing. Everything was incredibly clean and the staff was very accommodating. The restaurants at the resort were very good as well. The pool was very good as well.

The towel policy was a little inconvenient. Also, it would be nice if the minibar was stored instead of having to request for specific minibar items from room service.

Un très bel hôtel. Une piscine plage magnifique. Des restaurants savoureux. Un buffet petit déjeuner délicieux.

Nous sommes arrivés avec notre voiture de location et je trouve dommage que personne n’ai pris soin de prendre en charge le véhicule et de le stationner. C’est tout de même un 5 étoiles