Fairmont Baku, Flame Towers

Location, service & overall experience.

Everything was excellent

The property was modern, well designed, in a good location and had spectacular views of the city. However the highlights was the attentive, caring and hospitable nature of the staff, in particularly Ali the doorman who would go out of his way to assist us with a smile every day, nothing was too much trouble for him. Fare the well for now but we will return.

The sea views from room and the room itself , do spacious

Bar would be better not on road / highway area

Very helpful reception staff Great but overpriced breakfasts Big room size Great location Various facilities available on the grounds of the hotel

Cleaning staff is not very attentive. Second day my hotel robe was replaced even though I only used it once. Moreso, the pockets were never checked. As a result, my qute expensive necklace which I left there before taking a shower was taken away and was never found and returned. When replacing towels and other expendables, it was common that several items were replaced with only one (one towl instead of two, etc.). Lastly, one of my mother's bags were mistaken for garbage and nearly went missing like the necklace. Thankfully, the missing bag was quickly returned. In the SPA area swimming pool tiles are occasionally missing, showers seem not working as they should both here and in the rooms Music in the outside pool is too loud during the day.