very friendly staff

beautiful decoration & central

Thinn walls. Extremly

The location.

The hotel was incredibly noisy, the shower flooded the bathroom and the pillows were awful.

Location was great. Room Very comfortable

The roof top was closed till September so definitely something we were looking for and we’re disappointed

The location, the A/C, and the hotel decor.

Just the location

Receptionist Night shift, knowing we were 2 persons, accessed the room after I did early checkout. My couple still sleeping there because she has to return home later. It was simply ridiculous, after he scared her, the guy was yelling from the corridor at 5:50 AM "you should not be there. Check out is at 12:00AM" to my girlfriend. They had the check-in done by both. I told them that I would do early check-out and even I booked a taxi only for me to go to the airport. Ridiculous...

We tried to contact the hotel several times trying to get information on the parking garage. The response was always a Spanish recording followed by a hangup. The garage was a block from the hotel. We were not sure if we had a reserved parking spot as we never got a response. Luckily there were a couple of spots left when we arrived, This was the parking garage from hell. Very steep and narrow turns. When we got to the hotel they told us that they reserved a spot for us at the garage. Would have been nice if they would have let us know. When we asked why they never answered the phone the reply was that I'm the only one here. We heard later that she did have time to use her phone for calls. The decoration for this hotel is very eclectic. The room very small with hardly any storage in bedroom or bathroom. One side table lamp. We needed to charge the phones so we only had a harsh upper light. Bath towels very far from soft.

I was charged twice. I alerted the hotel to this problem before I left, when the transactions were still pending. I was promised firstly, they would ensure it didn’t happen and secondly that if it did they would refund it immediately. 2 days later and 2 hours with booking.com, the money in theory is being refunded and should appear in my account in 30 days!