Hotel Chinzanso Tokyo

The gardens are an oasis in Tokyo, rooms are spacious, many beautiful details, fabulous service.

Pillows were a little too soft. Having an option for a firmer pillow would improve.

This is an incredible hotel, in a very quiet neighborhood. Looks dated, but it is looked after very well. The staff is extremely helpful and friendly. Top hotel, away from all the noise.

Fireflies

Onsen is not included and you must pay an additional fee. Children are not allowed after 5pm in the onsen.

This is an very beautiful and well appointed hotel. The room and amenties in the room are excellent. The room was very spacious and the bed very comfortable. There was plenty of room to put the clothes away. Bathroom was well laid out with a good vanity and excellent shower.

The location is very poor for a tourist. It is not close to public transport, except for a bus that took a few days to discover, no thanks to the hotel staff. It is not close to anything really. The staff at the reception desk were unhelpfull and obstructive. We arrived extremely early in the morning and they were not able to give us an early check-in as requested. Fair enough if the hotel is full, but most high-end hotels would offer a shower in their facilities, especially in this Japanes hotel that has a very nice spa/Onsen. We have certainly had this in other Tokyo hotels without any issue. It took quite a bit of convincing to get them to agree. After all, we had already fully paid for the accommodation and done the check-in paperwork. When asked for directions to the nearest Metro station from the concierge desk (a good 20 minute non-flat walk), we were directed to a steep path and the road, when the station is 1 stop on the bus outside the other entrance. Hopeless advice. On check-out, they initially refused to give the receipt for payment. Eventually I could have a printed receipt (only after I insisted and a fair bit of argument) or an email but not both. When we left the girl on reception said an email was not possible. I have never experienced such unhelpful front of office staff. And BTW bring plenty of money with you - it's expensive eg easily $100 for breakfast for 2 with horrible brewed coffee.