Kievits Kroon Gauteng Wine Estate

Lovely relaxing environment and spa treatments were great !

The only downside was having to look at the menu on a phone with QR code - so everyone on phone at dinner :-( No finger bowls when prawns were ordered

Staff from the gate, reception, restaurant

Bath tubs are very old fashioned and need replacements

As a first time at Kievits kroon. I was so impressed that there's such a place in Pretoria.

None

The place in general looks great

I was very disappointed with the way my reservations were handled at the front desk. I was booked for the wine tasting and the spa at the same time, but I was given different times verbally, and no confirmation was sent to me clearly indicating the confirmed time for my spa session. This created unnecessary confusion and inconvenience. To make matters worse, we experienced another disappointing situation at Kingsley Restaurant. My husband and I went to Kingsley instead of Granita for the spa lunch. The manager on duty appeared to be unfamiliar with the hotel’s activities and arrangements. She asked us to wait while she contacted Granita to confirm our appointment, but she never returned with any feedback or confirmation. As a result, we were left with no option but to order food at Kingsley, where the turnaround time was also extremely long. This significantly affected our experience and was particularly disappointing considering that we were expecting a well-organised and relaxing hotel experience. Overall, the lack of communication, coordination, and knowledge of the hotel’s activities was very disappointing and fell far below the level of service I expected.