Hotel is located at a stone's throw from the power center of Bangalore, i.e. Chief Minister's official residence on the Golf Course Road, and affords expansive green view of the tree cover in the area. The room had a huge balcony overlooking the Windsor bridge, the pool and view of the road in front. The room was big enough, bed was comfortable, and well appointed. There was plenty of towels, toiletries and linen was impeccably clean. Room had everything you might expect from a 5 star rated hotel. The entrance including the bridge in front, gives off strong old-world colonial era grandeur vibes. Lobby and interiors, dining halls, grand staircase, all remind one of a royal heritage. The Christmas tree and decoration looked beautiful. The restaurants are well known to serve delicious food, and no issues with that. The staff (mostly the young ones) were very warm, welcoming and polite. The senior staff did seem a little lackadaisical though not impolite.

Room was in the newly renovated 4th floor but the room had few issues. Looks like the renovation project was not monitored well enough. The smart-TV lost internet connectivity 2-3 times, but was promptly fixed by IT team when reported. The bathroom door was extremely tight from the get go and eventually it came off it's overhang rails, to get jammed. Hotel promptly sent in-house carpenter, who tried, called his senior who too couldn't fix it 100% saying that it'd need full rail disassembly. They offered another room, but I declined as we'd have checked out next morning, and didn't wish to waste more time shifting etc. The light-control bed-side switches seem to have some mix-up and need a particular combination to switch to true "nightlight" mode. Also that could be done only from switches on left side of bed, not from the other side, which is usually not how it should be. The morning breakfast spread was quite good including few live counters, however on the second day of our stay with more than an hour before breakfast closure time, there seemed to be too many things needing refilling. I think that the hotel was not well prepared to handle the surge of holiday guests. It took us 15 minutes to be seated, as the breakfast areas was full. The staff was trying it's best though. It'd be good if someone were to monitor the refilling requirements more closely and proactively.

Service were really good, and breakfast

Maybe I don't like this style in general, the colonial echo of everything. A more modern Indian touch would be better

From the moment I arrived at the Airport of Banglore, I was greeted with a warm welcome and exceptional hospitality. The front office officer Ms. Khusi Aryal exhibited the highest level of professionalism and ensured that all my needs and preferences were met effortlessly. She went above and beyond to make me feel valued as a guest, enhancing my overall experience at your hotel. The check-in process was swift and efficient, thanks to the knowledgeable and friendly Front Office associate Ms. Khusi Aryal. She promptly attended to me, ensuring that all formalities were completed seamlessly. Moreover, they(Ms. Khusi Aryal & Mr. Amit) provided me with valuable information about the hotel facilities, dining options, and nearby attractions, making my stay even more enjoyable. Throughout my stay, the Front Office staff Ms. Khusi Aryal consistently displayed exceptional customer service skills. She is always available to assist me with any inquiries or requests, maintaining a positive and helpful attitude & sweet smile at all times. Her attention to detail and willingness to address even the smallest of concerns truly stood out. She made sure about my transportation, spa & comfortable stay. I would like to extend my special appreciation to Front Office Staff Ms. Khusi Aryal and the entire team, who went above and beyond to provide exceptional service. Her friendly demeanour and proactive approach created a memorable experience for me. She was always ready to assist, and her genuine care for my comfort and satisfaction was evident throughout my stay. My best wishes to Ms. Khusi Aryal for successful hospitality journey ahead and Appreciate Mr. Amit for his brilliant and warm hospitality, my best wishes to him, too. In addition to the remarkable Front Office staff, I must also commend the other hotel departments for their outstanding service. The Spa team ensured that my wellness was impeccably perfect and well-maintained. Ms.

The old side is worn out and dirty

It wasn't clean. Maybe because it's all old and worn out. Service levels were very poor.

ambience and foid

staff and maintenance

There was nothing special about this hotel, it wasn’t worth the price the rooms okay, I was told I would get a city view but I got the view of the pool, I was told in the email that I will get free breakfast but there was nothing offered

Smooth check in and checkout, swift and delicious room service, great gym and spa, fabulous property, superb location, courteous and helpful staff.

AC in the Pavilion restaurant could not cool at all, leaving it hot and humid.

Smooth check in, professional staff, excellent room service food and delivery, beautiful and well maintained property, excellent facilities, fabulous breakfast.

AC totally inadequate in Pavilion restaurant, constant sweltering atmosphere ensures it stays empty most of the time.

My stay was only for three quarter of the day and I needed to take a flight in the night. Kiran was very helpful in arranging my needs. He also helped me get my item shipped rather than me taking with me. He ROCKS!

Nothing particular.

Nothing was likeable

Everything Not worth the money Worst stay ever

The pleasant room, buffet breakfast selection

Very helpful staff

Nothing in particular

The rooms are very spacious and bathroom is exceptional.