Hyatt Regency Kyiv

Always the best place to stay in Kyiv.

The staff were excellent at all times. Food was first class and location was perfect for our stay.

Great service, hotel cares about safety. Also, it is comfortable to have underground parking. Good location, nice view on Kyiv city.

Big and clean room, good breakfast

Undertrained staff. Also I’ve had the most strange experience I’ve ever had in a five-stars hotel. I’d call it “prepaid minibar on demand”. My booking contained minibar in the list of services. So I enter the room after a 7 hours drive and want to get a coke from the minibar. But the minibar is empty. I call to the reception and ask. They begin to tell me something about alcohol and Ukrainian legislation. I reply I don’t need alcohol, I need non-alcoholic beverages and snacks. In 20 minutes, a young man and a young lady enter the room. The young man carries a tray with a lot of non-alcoholic stuff and the lady carries a POS terminal. And they expect me to pay for all the staff on the tray in advance (around 50 EUR). In the end I pay cash for only things that I need cause the terminal doesn’t work :)