Jumeirah Messilah Beach Kuwait

Nice cute place with beautiful views and romantic beach. I would like to thanks the hotel staff for the professional nice service provided and also I would like to thanks the team on the reception Ms.Meca and Mohammed for their hospitality and they are doing hard work to help and support most of the time when I visited the hotel.keep up the good work having such an employees that are so intelligent and professional. Thanks a lot Adel

Very nice place

Excellent place 👌

Nice cute place with beautiful views and romantic beach. I would like to thanks the hotel staff for the professional nice service provided and also I would like to thanks the team on the reception Ms.Meca and Mohammed for their hospitality and they are doing hard work to help and support most of the time when I visited the hotel.keep up the good work having such an employees that are so intelligent and professional. Thanks a lot Adel

It’s so nice and beautiful place and the services are excellent . In addition of that the staff was professional and friendly specially the reception representatives Meca she was so kind and helpful. I would like to thanks the hotel for the hard work they are doing to make our stay comfortable.

It’s so nice and beautiful place and the services are excellent . In addition of that the staff was professional and friendly specially the reception representatives Meca she was so kind and helpful. I would like to thanks the hotel for the hard work they are doing to make our stay comfortable.

I would like to thank Ms. Mageal at the reception. She handled every issue/complain we had professionally. Also, the only thing I liked in our stay is the SPA Experience.

We had a very disappointing experience during our recent stay, especially considering that we are regular customers of the hotel. We arrived at 3:40 p.m., as the hotel had advised that our apartment would be ready by 3:00 p.m. However, upon arrival, we were asked to wait a little longer as the apartment was not yet ready. Although this was disappointing, we appreciated that Ms. Mageal at the reception offered us a late check-out as compensation, which was a thoughtful gesture. Unfortunately, we also experienced an incident involving gender discrimination by a member of the pool area staff. The matter was handled professionally and promptly by the supervisors, and the hotel was aware of the situation and apologized on behalf of the employee involved. I will not go into further details, as the issue was addressed immediately. However, the fact that such an incident occurred in the first place was concerning and has made us reconsider staying at the hotel again in the future. Another area that fell below our expectations this time was the housekeeping service. Compared with our previous stays, the service was noticeably below the usual standard, and several aspects were not handled as they normally are. There were also several facilities and services that were disappointing during this stay. The splash area was under maintenance, the teen area was closed, and the kids’ club offered very limited activities. In addition, the sunbeds were unfortunately not as clean as expected. Finally, we found the prices at Mint Café to be excessively high, which further affected our overall experience. We have always enjoyed staying at this hotel and have been regular customers, which is why this experience was particularly disappointing. We hope that the management will take this feedback seriously and work on improving the overall guest experience and maintaining the high standards we have come to expect from the hotel.