Moon Hill Sintra

A decent hostel in a great location. Easy to move around. Comforts are ok.

Check-in at 4PM is rather late. But ok.

I liked that the hostel, room and bathroom facilities were kept so clean! The location was very good - close to the station/taxi/bus stops, and a short-ish walk to town. Sites and attractions were also fairly easy to get to from the Hostel.

I think a vending machine would have been good to buy cold drinking water late when reception was closed - if I were nitpicking.

Location. Shared kitchen. Indoor & outdoor sitting areas.

Charging €5 for luggage storage. This should have mentioned on hostel info. Bathroom floor was wet cause shower door didn't close well and water leaking from the toilet. No hooks in bathroom to hang up.. No lights next to double bed with only one table.

Cleaning

I think one of the employees (I will not mention his/her name) needs to improve himself/herself in customer service and guest relations. In such a big hostel, all dishes are washed by hand and there needs to be a dishwasher, after all it is a hostel with high circulation. The hair dryer is delivered by hand(?) Actually, booking.com says there is a hanger but there is no such thing, I asked for it to be delivered by hand, but that is not available either. There is no laundry in the hostel. If there is no laundry, how will a backpacker wash a single piece of laundry? Then, a place should be made to dry and hang it. Even if a piece of clothing is washed, it dries in 3 days. Just imagine what it will be like in a 4-person dormitory. The nearest market is 25 minutes and uphill. Do your shopping and then arrive at the hostel.