Burgu Arjaan by Rotana Istanbul Asia

The design of rooms - it was big and comfortable

Staff was not professional

Room design, and room facilities

WiFi is too slow, indoor pool staff always disappears so we have to wait them to be able to access the pool, 8kTL hold on my credit card room guaranty will be refunded after 15 days, which is impact my credit card limit

Swimming pool Reception staff

Every thing ok

The staff at the elements restaurant and bar were excellent. Food was great.

No windows, no fan, no AC. The management control temperature of the hotel rooms and they keep heating ON 24/7 in an enclosed room with no windows, fan or AC. My family felt like we were suffocating. No amount of complaints or requests to turn on AC worked on the hotel staff. Extremely rude, they stopped answering phone calls from my room and dodging. They showed zero compassion towards the guests in the room nearly suffocating and showed zero responsibility towards the guests getting heatstroke in their sleep. Who sleeps with full heating on 24/7. We couldn't sleep AT ALL. Children and adults would wake up multiple times sweating and struggling to breath. I am in a group chat with clinic patients who stay at this hotel, even the doctor and nurses visiting this hell hole hotel rooms commented how hot the rooms are. Zero affect on the staff and management. Extremely rotten behaviour and experience. Only 1 restaurant, no kids clubs as advertised.