Hyatt Regency Cartagena

Location, amenities, very clean and modern

We had a fantastic stay at the Hyatt Regency in Cartagena. It’s a nice hotel with great facilities and, most importantly, excellent staff. We experienced an issue on our first day, but Natalia from the Club Lounge was absolutely exceptional. She took personal responsibility, quickly helped resolve the problems we were having, and genuinely went above and beyond to make sure the rest of our stay was a great one. Natalia made a huge difference to our overall experience. It’s incredibly reassuring to see staff empowered to take ownership, make decisions and do what’s needed to look after their guests. A really enjoyable stay and a big thank you to Natalia for making it especially memorable.

Nothing

Modern very nice and clean.

Nothing

Struttura pulita con arredi di buon design seppure un po datati, sia negli spazi comuni che nelle camere. Staff disponibile anche se molti non parlano inglese

Servizi assolutamente non all’altezza di un 5 stelle, colazione di bassa qualità, posizione defilata dal centro, lungo una strada spesso intasata dal traffico.sarebbe corretto un downgrade al 4 stelle, poi in linea con i servizi e le caratteristiche della struttura.