Very good value as we stayed on Sunday night in what is, I am guessing, a business hotel. Everything about the hotel met our expectations.

Staff was nice and v helpful

Not enough pillow… I booked a room for me, my wife and my kid. But we were only provided 2 pillows…

The SPA and the rooftop SPA is super ! Despite the fact that females have to climb three floors completely NUDE or use the elevator completely NUDE… Within their set of rules, personnel is very friendly and helpful, especially since some features (please see below) need lots of explanation.

It seems to be a very old hotel. The private bathroom is far too narrow and small… and very uncomfortable, especially if you stay longer than 2 nights. Dust on the table and below the TV. Smell of smoke in the room. “Eco cleaning” means clearly cost savings and reduction of service personnel! There is no guidance to use the Onsen and Rotemburo during early morning hours. Since reception is closed, nobody knows that it is possible to enter the SPA area with the room key. Some friendly guidance upon checking in, would be an asset. Hotel policy insists that each visitor must sign a set of rules of obedience which he doesn’t understand, yet signs anyway. A more understanding and customer friendly approach would make the difference. A good hotel in excellent location lacking the basics of customer service. This seems a clear management problem rather than staff attitude. This hotel has huge potential for improvement inspite the high room prices.

Nice clean room in a good location. Onsen was nice although a bit worn down.

Had small communication issues when checking in. After that everything went smoothly.

the food, the onsen and the sauna

the AC

Breakfast was good with a good view over the city. Many Izakaya's near by so easy to find somewhere to eat.