Location and view of the bay. Beach really nice. Bedroom and bathroom are ok. We didn't like the experience but the main manager was really helpful and kind, thanks to him for helping moving us to Banyan Tree :)

Quite disappointed by the noisy welcome hall, with sound echoing while there's the bar and restaurant around. Room has also no rug and no deco on walls, feels blunt.

Beach

Expensive food

Friendly and polite staff clean room the pool and the beach food

Food at vista quiet expensive but it was good and big serving

The apartment was modern, clean and comfortable. We were given a free upgrade, thanks to Cassia staff. The swimming pool was beautiful and clean. The apartment was right in front of the lovely beach.

The resort could provide bins for recycling. It should also provide free shuttle to local markets/ shopping area etc.

Staffs very friendly. Room 1306 well maintained n clean.

food spread for breakfast could be improved to have more variety like more of the local dishes.

very well located with resorts around to use their restaurants and facilities always smiling staff

more food options and pantry items to use the kitchenette provided

location, room and food!

miscommunication on some of the check out schedule :) but was resolved anyways...

The room was pretty spacious, well laid out and very clean and with a well equipped kitchen. Bed was very comfy. Staff were super friendly and very helpful. The location is stunning, beautiful clean beach and amazing views. Breakfast was nice, decent coffee and a wide selection of foods, all good.

Unfortunately there were a few things that were pretty hard to deal with at the hotel which ultimately put a bit of a downer on the whole experience. First off when we arrived to check in we realised that the room represented online when we made the booking was not the room we were getting, instead of a sea view it would be a view to the access road to the hotel. So we upgraded to a room with a sea view agreeing to the upgrade cost, however there was some miscommunication and when I asked if the SGD120 was the total upgrade cost and the response was “yes” I was pretty surprised to find out that was a per night cost when checking out. Secondly, the cost of food and drinks at the resort and neighbouring hotels / restaurants is extremely high, I’ve travelled pretty extensively around Asia and these were the highest prices I’ve encountered, I’d have no issue with this if the cost was warranted, but SGD53 for a bottle of water, small can of beer and one cocktail is excessive and offers no extra value, the prices are even less justifiable when you find out the same drinks (minus the unavailable cocktail) are cheaper from the bar inside, a 12 meter walk away, it unfortunately feels like you are being taken advantage of, especially as the seclusion of the resort means you have no real alternatives available. It’s worth mentioning the size of the pool is really small when considering the amount of guests, I think 8 sun beds in total around one pool, there was never a free spot which is understandable when there are families with children that want to play, I imagine it’s not always an issue because you’re right on the beach but if there’s a jelly fish warning, as there was, the lack of adequate facilities becomes very obvious, especially when the pool area is then used for pre booked activities later in the day.