Sheraton Makkah Jabal Al Kaaba Hotel

The facility was great and wonderful.

The breakfast area is tight and small.

Everything was perfect, except for the walk to the haram.

the walk to the haram is very difficult and tiring for elderly.

I truly enjoyed my stay at Sheraton Makkah. The entire staff were exceptionally professional, welcoming, and polite. From the moment I checked in, I received excellent treatment. I especially appreciated the gentleman who assisted me on my first day and kindly guided me to a location where I could see the Holy Kaaba. I unfortunately cannot remember his name, but his kindness made a wonderful first impression. I would also like to sincerely thank Thamer, who was extremely professional, helpful, and courteous throughout my stay. The housekeeping staff were excellent as well—they always listened carefully to my requests and made sure everything was done properly. Even the staff member who greeted me every day with a smile and kindly opened the elevator for me added a special touch to my stay. The professionalism, hospitality, and kindness of the entire team made my experience at Sheraton Makkah truly memorable.

Nothing significant. I was very satisfied with my stay and truly appreciated the professionalism, hospitality, and kindness of the entire Sheraton Makkah team.

Location- suited my needs

Speaker in the room super loud. Called reception to ask how to adjust and they informed me they’d send the technician. Took 3 calls for technician to come to the room. He then played with a switch on the wall and told me speaker is off. Turned out he moved it up to maximum volume!! Place is ok but too expensive, dated furniture, nothing fancy. Price is due to location I expect. Taxi wasn’t allowed up to the hotel, so had to walk uphill. Be prepared if you have luggage