Customer service was great!

The hotel is clean and has a good location.

At three in the morning, the fire alarm went off. We tried calling the front desk to find out what was happening, and nobody answered, so we got dressed and evacuated through the stairs (three floors because they had no ground floor availability as I had requested and I travel with a partially disable person). once we reach the lobby again, the person at the front desk just told us that the alarm was set off because it had a failure and that we should not worry and just go back to our room. So we did via the elevator. The alarm continued to go off after that for about three times more. Needless to say, we had absolutely no rest. The way the matter was handled was unacceptable in my opinion.  there was absolutely no apology or compensation for the disrupt of our sleep.

Great location and excellent service

NA

Nice place, everything was nice

The bathroom just had some minor issues, and the coffee maker didn’t work but everything else was ok

The location it’s really cool

The temperature of the pool

Laundry facilities, pool and ac

Location

Too many mosquitos in the lobby area, should get that under control

The location was great, and all the employees were very friendly.

N/A

food was absolutely bad

Took 30min to get my room

excessive time to get my room

property was fine but night staff was not helpful at all ! I arrived at midnight for check in but took @ 15 min to open the main door and staff did not apologize and asked me to check in early! bad experience!!!

booking.com

Didn’t leave you enough water. usually when I stay at the Hilton they offer the breakfast.

The room (size)

The receptionist at the check in and the amount of noice that came through the outside