location and staff

old and dated rooms need refurbishment

staff

rooms need upgrading

Checking in was a one person who disappeared and did not return to the front desk until someone from your staff went inside and told them there were 6 people waiting to register. This at around 6 PM

staff excellent very good

rooms very old and dated nothing in the fridge for refreshment

love the patio area and bar

lack of supplies like coffee and cups in the room

all of it is Great

Nice hotel, comfortable and well located (close to a shopping mall).

The food served in the "Piso Ejecutive" is poor. The salad was just awful every single day, the bread was not fresh, the coffee was weak, the meals were not tasty. I usually stay at Camino Real Polanco when in CDMX and their Piso Ejecutive is to me way better than yours. Having a poor meal service makes me think twice before staying with you again. I suggest you revisit the food service in your hotel.

It is a good hotel

Lobby is very nice but rooms are a little old and does not feel very clean

lobby and bar

nothing

Nice staff really professional and courteous.

There was a weird smell needs to be cleaned a little better.

Location, Room, Very Clean

Staff entered the room without permission, even when a privacy note was placed on the door. Called and spoke to the manager and never got the call back that he said he would.

Perfect !

Everything !

Excelente hotel

Location is excellent. Facilities are good. Feel safe at all times.

Long lines to be served at the breakfast buffet. We were a group of ten people and they were having issues serving food and drinks on time. Took them more than 30 minutes to bring our check, and it had to be reviewed twice, as we were overcharged in some items and under charged in others.

Very clean, very comfortable

For being a hotel of such quality the problems for us where in the little details, such as our coffee and cups not being replenished, and the wating time for the valet was unacceptable!!