Wonderful guesthouse with super cool and friendly staff. Wonderful ambiance. Extremely comfortable. Superb cakes, coffee and breakfast. Really loved it here. Thanks all!

Everything ! the room was incredibly cozy and perfect for a winter / onsen vibe, the receptionist was the kindest person in the world, the breakfast was just wow! We hadn’t left that we were already looking into when to come back!

nothing!

Amazing hotel with super super good professional staff. Room was perfect super clean and confortable with a good bed and view . Design’s really nice and private Onsen very confortable. Breakfast huge and super quality . Thanks to the Chief. Manager’s really nice guy and efficient!!

Absolutely nothing.

comfortable finishes and attention to detail

The kinda accommodation where you wish you could stay indoors the whole day. Full service hotel that feels like a homely apartment and rather unassuming from the outside. They had great tea time treats and also helped us book reservations at a nearby restaurant for dinner which seem to be quite popular. We also had a dip at the hotel's own hot spring which is fed by real onsen sources. After the super hot ones we tried outside, this felt rather lukewarm!

Nothing really, except that the wooden floor of our room was so smooth I slipped and knocked myself on the hard edge of the pillar / wall 😅

Very friendly staff, delicious breakfast and a lot of space.

Room was a bit too bright in the morning.

Yummy breakfasts, free cake in the afternoon, warm clean onsen, comfy beds, friendly staff

Delicious breakfast. The rooms were lovely and spacious with very comfortable beds. The Onsen was also very lovely and the staff were exceptional.

Nothing.

Beautiful facilities and incredible support from Giorgio and the team

The residence is very cosy, beautifully decorated and with all the amenities that will make your stay comfortable. The possibility to use the onsen privately was greatly appreciated. The breakfast and afternoon tea were very tasty. And above all, the great hospitality of Giorgio definitely made our stay much easier, more pleasant and ultimately unforgettable, as he organized for taxi rides, dinner reservations and even for me to get crutches after I had a skiing accident!

Nothing to dislike. Perfect place at Nozawa onsen.

Delicious, freshly cooked Japanese breakfasts from seasonal and local ingredients. Afternoon cakes were a treat.

This was easily the best place I have stayed at... It was faultless. The standout for me was the staff. I thought the GM was the owner but he was just helping out his friend, the receptionist really gave me all the right advice, and a fellow Aussie working there took me out on the slopes and showed me how to go through the trees and powder.

private onsen, great staff (with a special mention to Giorgio who made us feel welcome even before visiting Nozawa), room with nice decor and a great tv (same size of the one we have at home!), 4PM snack and coffee was nice!

one of the two private onsens was regularly colder than the other, the property is somewhat far from the slopes and a 5 minutes walk into town.

It s an absolutely amazing place. The building was recently renovated, the lobby and rooms are very clean and inviting. Excellent rooms with everything you would need. Private onsen is on the first floor. Very nice breakfast. Super friendly and knowledgeable staff. Very close to the center of the village and ski lifts. Hope to stay in this place again in the near future.

amazing staff, amazing food, amazing location, amazing decoration… all was just perfect!!!

Everything was great there. They kept the facilities and the room very clean and comfortable for us to stay. Very friendly staff to welcome us in. Would love to come back again for another stay!

The only thing we didn’t like was the temperature of onsen. The water was way too hot to go in and had to cool it down with a very cold water for a while. However, the onsen was a private one which was a very good experience for guests!