the atmosphere, location, quality, silence.

The staff was excellent and made our honeymoon stay very special. The spa was also excellent.

posizione ottimo

This is not a 5 stars hotel. Don’t expect a 5 stars hotels services, I’ve been there on may 2023 for 4 night, here the reasons of my vote. The management doesn’t care about the kind of service offered and they need more staff, it’s incomprehensible how little staff there is for the price you pay. During our last day we leaving the room in the morning at 10:30am by come back to the hotel at 5:00 pm, the housekeeping completely forgot to make up and clean our room, they just entered in our room move something on our bed like pillow and left the room as we went out in the morning (it seemed that they entered the room and then immediately left but forgetting to re-enter to clean and make it up). Of course, at 5:00pm we didn't inform anyone that our room hadn't been cleaned up because we wanted to see if they had done it in a short time and we left the hotel. By coming back at 8:00pm surprise the room was still as it was left. After seeing the situation we went to the reception to warn of the problem, there was only one kind girl but before being able to talk to she had to do 3 check-in and we waiting more than 30 minutes (dear management what is this lack of staff at 8:00 pm with the price paid?) By remember the 5 stars and as standard luxury hotel let's go ahead with the story. - Breakfast 1. there is no one that ask you what you would like to drink you need to make your coffee/tea so you need to pickup you cup and go to the machine by yourself, this create a line of people that need to learn how to use it and teach to the others clients how to make the drink. 2. They prepare some fried eggs (sunny side) and leave them like fruit/croissant no option to ask different style (attached the photo). Note for the management: you know if you leave the eggs like this they get cold. - TV in room a lot of channels did not works. - Low water pressure in room of sink and shower.

need and comfortable

the amenities were outstanding!

the room service food was the worst meal I had in Portugal

Really nice hotel. Lovely to have a spa on a city break. location was very good and convenient. Staff were exceptionally friendly

The steam room wasn’t great- it was a bit smelly. There was also some mould in the corner of our room. The shower temperature was also a little bit temperamental.

Room, location and staff were great. Tiago and his team were excellent

Steam room could of been warmer

the location was excellent. Walking distance to all of the popular sites and views of the river. the staff were all very helpful and friendly. the breakfast and bar was very good.

the room was a little musty and dark and the spa underwhelming

Excellent breakfast

We are your guests since many years. We were disappointed during our stay in Dec 2022 as the sauna was not working and we were not informed when we booked😂

dirty hotel

not clean, minimum services

Big clean rooms and the Museum!!

nothing