Hotel da Baixa

Overall great boutique hotel with no amenities, close to everything, clean and very quiet.

Breakfast was terrible. Small elevators.

Beautiful rooms and interior, great location, views, everything. Love the details, incredible shower, large and comfy bed you don’t want to leave and great customer service

Absolutely nothing - perfect stay

Reception staff were exceptional, especially (A) Luis, I think he was a manager, so thoughtful and helpful. Really enjoyed their suggestions for restaurants etc. Rooms were spacious and I loved the refreshments downstairs. The walking tour with Pedro was a great addition. Highly recommend. Area was phenomenal.

Nothing

We stayed at this hotel for one night only, as we were just visiting Lisbon, so we didn’t spend much time at the hotel. During the time we were there, the atmosphere was relaxed and the room was quiet, which we appreciated.

However, from our point of view, the room did not meet a 4-star standard. In the bathroom, there was no place to hang towels (neither hand towels nor bath towels). There were also several visible stains on bathroom surfaces which, regardless of the materials used, should be properly cleaned or maintained to look clean. In the room, it was noticeable that it had been very intensively used: visible marks, missing paint in some areas, and general wear and tear. The rooms would benefit from better maintenance to match the hotel’s category. Additionally, at check-in we were told we could help ourselves to everything in the lobby. However, when we wanted to take a bottle of water to the room, as we saw other guests doing, we were told we could only drink it there and not take it upstairs. We were also told that if we wanted water in the room, we should ask reception to have it brought up. This felt confusing and unnecessary. UPDATE: After leaving an honest review with a score of 7, we were contacted by hotel management and offered money in exchange for changing the review. We were also told that “only a 10 works for them,” which raised serious concerns about how the hotel’s high rating is maintained.