Conifer Grand Hotel

The location is very convenient, even though it’s in an alley and the cab will not be able to leave you right in front. Room decor is nice, even though the bathroom “door” kind of ruins it.

If anyone is in the hall doing anything, you will hear it. The bathroom “door” is a glass door with a leaf stencil of doubtful taste.. if you go there at night, turning the light on will bother your partner. No other kind of insulation.. so yeah just put a real door? Staff at the front desk seems pretty uninterested in helping you or even greeting you, but maybe is just an Ha Noi thing since a lot of people don’t do anything to hide the fact that you are not welcome there.

Great breakfast comfy bed nice air con defs recommend

Location & service

They choose for me a room at last floor at the building next to store

Room was clean and a good size. Shower was good. Doorman was very friendly and helpful. Location is fantastic, right in the heart of things. Staff upgraded us to a larger room without us asking for it.

We booked a room with a "patio" and "inside courtyard view" (see photo). We received a room with a window onto a brick wall that received absolutely no natural light. We were unable to tell if it was 4am, 9am or 12pm. It was constantly dark. The second photo is of the room at lunchtime. When we complained to the receptionist,we were told that we should not complain because we booked the cheapest room and had received an upgrade to a superior room. That is beside the point - we specifically wanted a room with an outdoor space, and were misled into booking this hotel. Another gripe is that soundproofing to the corridor is non existent - be prepared to hear every little conversation, door open or lift being summoned outside your room.