Albergo Palazzo Decumani

the location

carrying vada up stairs - but nothing terrible

Location is the middle of the Historical city center, room is big enough, overall rating is OK.

The furniture in the rooms is a bit obsolete, many visible small or bigger damages, the breakfast has limited options. Our flight was departing in the afternoon, so we solicited a late check out (14:00 instead of normal 11:00). The lady from the desk office (Barbara), didn't even checked the schedule and told us that is impossible. We would have paid the inconvenience but unfortunately she said no. Nevertheless, she let us stay in the lobby until we left.

Great hotel in a good location

No kettle in the room, otherwise perfect

Location. Cleanliness, Bathroom. All were good. Room was comfortable and stylish. Breakfast buffet was good and the lobby had a style as well, with a remarkable glass chandelier that filled several stories of the stairwell.

Front desk staff were cool to the point of unfriendliness, and that extended to a lesser degree to the dining room staff as well. It was not a welcoming hotel. There were no handrails beside the stairs from the reception level to the hotel entrance. Everyone commented on this absence which extended to other staircases as well. The television/entertainment set up was almost impossible to use. Two "wands" and a box beneath the screen had to be used, and no one in my group succeeded in making it work. There was no guide to the channels available in English. There was no coffee maker provided in the room of this four star hotel, and the coast hangers in the closet had to be separated from the track, a cheap touch in a four star hotel, and an irritation.