Martinhal Quinta Family Resort

The resort is great for a family trip - we had a two-bed townhouse which was well laid out and comfortable. The pool hangout is perfect for relaxing and entertaining the kids, although if it was peak season I think it would be extremely busy. Our accommodation did have a pool if its own but it was not warm enough for our toddler but a great feature if the townhouse. There was also some snacks and bits in the house upon arrival which were really appreciated after an early start for travel day. The staff are friendly and mostly helpful.

We had a serious ant problem in the house. I get this can happen anywhere and the resort did try to help, including calling pest control out. However, while that led to fewer ants than we had for the first three days, we continued to deal with them for the duration of our stay. I don’t think the person dealing with our complaint really cared and was simply ticking boxes to try make us feel better about the situation. We gave up making the points after the pest control visit despite still finding ants in the kitchen and bathrooms and having to use ant killer.several times per day. It was to an extent we would likely not come back m to Martinhal. An offer of breakfast for two days was offered as a gesture but it didn’t suit our schedule and frankly it felt like there was no real understanding of how to deal with a complaint. Even when checking-out it was brushed aside with little to no acknowledgement beyond “yes, a lot of ants this year with the heat.” Food options were ok, the “Deli /Bakery” is not worth your time.

Staff excellent and accommodation roomy and stocked well

on site shop could have opened earlier for bread etc

The property was very spacious and well equipped. The daily linen service was very efficient

There were lots of ants upstairs and downstairs. Also wasps flying around the grass by the pool meaning you couldn’t play on it. The grass needed cutting

Very spacious. Living areas were very comfortable. Spacious bedrooms and very comfortable beds. Great wardrobe space and lots of clothes hangers. The housekeeping team were first class. Anything we requested was dealt with straight away. Fabulous towels for the villa and pool. Five stars!

The bathrooms were very old - shower screen not fit for purpose- constantly leaking. The shower tap was coming off the wall. All bathrooms need updating. Lovely garden and excellent sun beds but like the bathrooms the pool needed refurbishment. So many tiles missing - it’s beginning to look very worn. Again in desperate need of modernisation. The concrete beams over the parking area were crumbling. In fact we had a fall of concrete, which fortunately, just missed hitting our hire car! We reported this to the Reception Office, but to the best of our knowledge, no-one from the Maintenance Department paid a visit and three weeks later, it was exactly in the same condition when we left. Unfortunately this happens when a property is not maintained. We did not take photos but suggest that someone on site visits Villa 79 to verify our comments. Also, there was a broken sunbed dumped on the balcony of the Master Bedroom. We have a provisional booking for next year, but would hope to stay in a Superior Villa, which we were given to believe 79 was.