We've stayed here several times and it has been 1st class. This time, not so.

We were given a one bed flat at first. The 2 bed flat they found was clearly the bottom of the list and was not fully prepared. It took 2 attempts to get some basic kitchen stuff. The table and a chair were broken. The carpet had seen better days. We didn't have time to moan and as the flat was usable, got on with the weekend. However, not up to scratch by a long way.

Easy to find and get key, agent very helpful, surprisingly spacious - large even and quite luxurious in an amusing/ironic kind of way (think diamante and white leather bed). Very clean and hotel standard furnishings. Large living room and bedroom. Good views over River and easy access on foot to Bay area and Cardiff City Centre. Felt very secure. Would use again. Generally made for a very relaxed and private weekend break. Lots of restaurants around in bay and we were able to see Welsh National Opera at the new opera house

Problem with parking spaces as despite booking one none were available close to apartment. Agent had screwed up and allocated our space to someone else and I suspect this doesn't happen normally. he was very apologetic and very keen to please and even helped with our luggage. It was a very busy weekend for him with an England vs France Rugby match. The Parking was OK though and space was only about 5 mins away. Apartment could do with a few more plates and glasses Quite cold on arrival but soon warmed up, would have been better to put heating on in advance