-

on booking.com it is shown as a 5-star hotel, but in real it is a 3-star hotel. I only booked a stay here because I thought it was a 5-star hotel, but when I arrived I was schocked. It is a 3-star hotel. I don't understand how booking.com can make such a mistake 😡😡😡

We came to Queretaro to catch an early morning (3 am) trip to airport to fly back to Dallas. The hotel arranged a shuttle for us when we checked in. We had a nice dinner at the hotel. Everything went perfectly. Thank you for a great stay.

Nothing. All was great.

The bed was comfortable and the room was quiet. I asked for extra coffee pouches and they gave me.

The shower hadn’t been cleaned, there were hairs on the wall and floor

The amenities, and the service both is excellent.

Nothing everything is excellent

this place as a chain has very good beds and pillows

when we arrived there was cockroach in the bed, we called to let the staff know.. they changed us to another room, but really nothing to compensate what happened

Hotel is nice and clean, comfortable bed, breakfast was very good.

I paid in advanced for my room and while checking in ,I was told the hotel never received the money from Booking.com I was tired from the travelling and I had to wait to fix the issue, showing credit card statement and more. Next day after having breakfast I also had to wait for the staff to confirm that I paid for breakfast included which I did. Once again, had to wait and pass the investigation. Staff made me feel like I was trying to sneak in or eat for free. Some coaching opportunity for the staff for sure!

The bed was very comfortable

The pool was little

very clean

no coments

great location and amenities

n/a

clean room great service nice people working there delicios cookies

Buffet breakfast was really good.

HVAC wasn't working in the complete 4th floor, which caused the room to be warm. Also there was no operable window to let the air circulate. Front desk clerk did not respect booking rate and had to call Booking Customer Service to get the rate honored.

Good service exceptional staff

We hear All sound in rooms on side, I think that walls are thins