LUX AURELIUS in Split Centre Old Town

We loved that we were situated inside the palace. The apartment was very clean and comfortable. We loved the little balcony and the host was friendly and hospitable.

Our room was perfectly situated inside the walls of split. We really enjoyed our time, and Daphne was an amazing associate to work with.

The property had everything we needed. It was very tastefully decorated.

Nothing

Location is smack in Old Town in an ancient building which is part of Diocletian's Palace. Clean and spacious apartment with cute small balcony. Practical info : There is paid parking called Parking Split 24/7 Euro 1.5/hr, about 5 mins walk from Old Town, otherwise street parking for free if you can find space. We would have given 9/10 rating if not because of the incidence below. Our host who checked us in Hristina is lovely and kind and very helpful. We only stayed for one night.

Communication with the management. Inaccurate info about the parking - because this is in old town, no parking available but the info said there is parking. Policy regarding paid late check-in 10Er/hr, paid luggage storage. We had unpleasant interaction with the manager upon checked-out. We left the keys inside apartment as instructed, forgetting that there was another locked door to exit the building. And we could not get back inside apartment because the door automatically locked. So we were trapped inside the stairs alleyway -photo. It took some time before we could contact our host to inform her and to get help. She apparently had problem communicating with the manager, and we were unable to contact her after that for almost 1 hour (and no update). Around 40 mins we found the manager no and contacted him. He apparently was not aware that we were trapped. His first response was yes that happened very common. After about 15 mins the help arrived and we were let out. We were stuck almost an hour. But what surprised us was the message we received from the manager a few hours later - it was completely unwarranted, bizarre and uncalled for, especially when we did not even contact him after leaving. He said it was completely our fault (ok no big deal), that we were rude to him (not true - the reception was poor and we could not hear him and we did raise our voice), that we tried to get free stay (pure fabrication! as we already paid upon check-in), that we asked extension beyond 10:30 (fabrication! - we asked for 30 mins late check-out from 10am to 10:30 am, initially denied but finally given around 10am when we were about to leave, so it was unnecessary). He claimed to contact booking.com who advised him to contact the police about us. And if we write bad review, he will sue us in the UK (my residence info as per passport). This left a bad taste to our experience as his messages were completely unnecessary.